What Our Customers Are Saying
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Mike , San Jose, CA
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Nina , Hollister, CA
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"My names is Howard Gould. I went to the house of thunder dealership to pick up oil and filter for my bike, an 04 Road king classic & when I left the dealership my shifter arm came off....I turned around and went back into the dealership and told the service person about it....He came out and took a look at it and said Let me take it around to the shop and have one of the mechanics look at it...the House of Thunder mechanic replaced the linage and the service person said there is no charge its all covered under your warranty, so I was off riding again in just a few minutes...Thanks House of Thunder - Great Job Howard Gould"
Howard , CA -
"I brought my VROD in for new tires and chrome fork lower sliders. I really liked the walk around and noting of any scratches or damage on the bike prior to being brought into the service department. The bike was finished a little earlier than expected and it came out looking excellent. There was no collateral"" damage, no scratches on the solid aluminum rims or anywhere else on the bike. When I got it home, I checked the torque on the axle and front fork triple clamps and they were spot on...as it should be but often is not with other dealerships. """
Dana Franklin , Seaside, CA -
"I shopped around for about 3 months at many HD dealerships in California & Nevada & none of them even come close to your store from price, sales, and delivery. You guys made me feel like royalty. Thank you very much. Totaly satisfied Juan A D Martinez."
Juan Antonio , Salinas, CA -
"Dan, Steve, Albert- these guys get the job done from sales to parts, paint, motorclothes, and above all customer service no other shop compares. Thanks for all the help guys! Brock Howard"
Brock , Gilroy, CA -
My experience at House of Thunder was very pleasant and positive. I hope to do alot more buisness with you for accessories and service. Thanks for making my purchase easy and pleasurable.
Michael , San Jose, CA -
"Fantastic, knowledgeable staff. Great first-time Harley Davidson purchasing experience."
Brad , Monterey, CA -
"You have the best sales staff throughout your store. They always say, Hello can I help you! not found in many HD stores! Thank you for the fun Oct. Wed. night - live music and fun! Keep up the good work...Your store has to be the best that I have found in the Bay area!!! Mike, The Noisy Kid, from old town Campbell, CA"
Anonymous , Campbell, CA -
I always feel as though I belong at your dealership even though I purchased my Harley elsewhere. You are the friendliest and best in cutomer service in the area. I have never been disappointed by your sales staff or parts department. I will continue to do business with you since I am always treated as a friend and not a customer. HJK
Jim , Hollister, CA -
House of Thunder has a great staff to work with. I've recommended most of my riding friends to check out your facility.
Bob , Los Banos, CA -
"Welcome to Morgan Hill, I always enjoy visiting your store."
Ron , Morgan Hill, CA -
"My dream bike was built here. Not only that, I picked it up on x-mas eve. What better present to yourself than a brand new Customized Wide Glide. I have to thank both Steve's for an awesome job in helping me to get what I wanted out of a Harley. They did it with great enthusiasm and flawlessly. Customer service just doesn't get better than these 2 guys. I also have to give props to the guys behind the scene. The Techs. From down payment to out the door, they committed themselves to a first rate job to satisfy my needs and made sure I had my Harley on x-mas eve. Thanks guys. I have to add that within 5 hours, I had already logged 250 miles on a cool x-mas eve day. Yes it was cold, but you could still see my teeth from the HUGE ear to ear grin while riding. 8-))"
dave , San Jose, CA -
" From Howard Gould I recently brought my 04 Road King classic in to have a new rear tire installed on 1/7/05 The service department called me on 1/8/05 and reported that my exhaust manifold had a large crack in it, they told me to dont worry the bike is under the factory two year warranty and that they have ordered a new exhaust manifold already. I really want to thank all the guys at House of Thunder for being professional and just a great bunch of guys to deal with. Thanks very much Howard Gould "
Howard , Aromas, CA -
"One of the Best customer experiences you can have, is at House of Thunder."
Steve , Morgan Hill, CA -
dale , hollister, CA
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On Sunday Morning @ 10:00 am I was riding through Morgan Hill past Dunne Ave. and had a BlowOut on my rear tire. I called Eric at House of Thunder and at 10:20 he sent the van and two service tech's to load my bike and take it to their shop and install a new tire. When they had the bike on the lift they noticed that a bolt was missing and replaced it and I was back on the road by noon. Thanks to all the guys at House Of Thunder Joe
Joe , Gilroy, CA -
"Bought my bike two years ago at the Hollister store. From that original purchase to servicing and adding xtra performance, I have to say that the whole staff is excellent. They have absolutely great customer service from everyone in that store, and I trust them explicitely. I'll continue to travel from Soledad to Morgan Hill for all my needs despite that other Harley store"" in between. """
william , Soledad, CA -
"After being ignored for a slow half an hour, I looked for my bike in a different city. The folks at HOUSE OF THUNDER had time to show me what I wanted to see.......the 2005 fatboy was perfect. The staff is great, service is beyond any shops in my town. Didn't take long to make up my mind. I bought that fatboy, and loved every second........oh yeah I paid cash for that fatboy. I bet that little shop on Abby street, in Fresno wishes it would have taken the time to wait on me! If you're wanting to buy a nice bike go talk to Steve in Morgan Hill, tell him RICK sent you."
Rick , Fresno, CA -
"It is one of the best experences, that I have had as an customer. It is hard to change and improve upon what is near perfection! I have never seen a more dedicated staff with the Knowledge, Professionalism, & Dedication then the staff at House of Thunder. Sean was great, he is top shelf from start to finish! Steve in parts is the go to guy for chrome! Thank you all for making my first Harley experence a memorable one. There are a few First's"" in life a person remembers forever, they are, in not one particular order, Love, Sex, Cuban cigar, & Harley Davidson! Thanks guys for helping me in my ""FIRST Harley"", Sincerely, Mike"""
Mike , Hollister, CA -
"House of Thunder is not the closest dealership to my house but it is certainly the best. The facility is beautiful but it takes more than a nice building and new motorcycles to capture trust and loyalty. Sales, Parts, Service and the rest of the crew will impress you with their product knowledge and passion for motorcycling. People do make the difference. I recommend a visit soon and often to House of Thunder! Steve Zurovski San Jose"
Steve , san jose, CA -
"Overall,I have received excellent customer service from your staff. Thanks"
JERRY , SAN JOSE, CA -
Came down from Livermore to get a new rear tire for my Road Glide. Best prices in Bay Area for tire and service. Everyone treated me like a regular customer. Steve looked after me and remembered me by name. I had not seen him in almost five years. What a memory.
Anonymous -
"Sean in Sales was great to work with. Everyone at the dealership was friendly, professional, and thorough in helping with the purchase of my new FLHXI "
Thom , Sunnyvale, CA -
"We moved to Clovis from Hollister and still get the same friendly service, over -the- phone orders, as we did in person. We will ride to Morgan Hill just to see our friends at House of Thunder. HJK"
Hans , Clovis, CA -
Great dealership My home away from home. The Harley sales and service group there are my second family. Never had any problems they could not solve. The service guys saw a problem that could have eventually cost me life or limb and fixed it. Sometimes my brother Tom and I just stop in for coffee and chat and browse for new stuff to add to our wish list. Friendly and excellent service.
Jim , Morgan Hill, CA -
"I have been a customer"" at over 30 dealerships in the course of ownership of several Harley-Davidson Motorcycles. I have never really been impressed with any, especially the service departments. I have been greatly and completely impressed with the staff at the House of Thunder. Several employees stand out, to name a few, Andy in Parts. Here's a man who goes out of his way to make sure that you are completely taken care of. He takes time to explain the answers to the many questions I have (and I have many), and he is quite patient in helping me decide my course of action when making a decision regarding a purchase. This is a valuable employee. Secondly, I'd like to thank Andrew Mikkelson in the Service Department. I recently needed a rear tire in a hurry, as I was leaving town. He got me on the road in a flash, and I am grateful for that. Secondly, I recently contracted to have my m/c's transmission up-graded to a six-speed, and he has paved the way to be able to do this, in a timely fashion (that suited my schedule) and in a very straight-foreward and professional manner. This is an expensive proposition, and Andrew helped me get the right items, at the right price. I am taking advantage of the Winters' slowness to get this done at a reduced price. I thank you again. My appreciation goes out to each and everyone at the House of Thunder. ""Job well done"" to all! Keep up the good attitude, and this dealership will go far. I thank you again, sincerely, Paul Cullen"""
Paul , Morgan Hill, CA -
Javier , Morgan Hill, CA
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nice website! too bad you're not in Canada.
Al , lindsay, ON -
"I just wanted to say thank you for your prompt service, your great sales team, that's right Sean, and the great service dept. Thanks Again - Craig from Campbell Ca"
craig , campbell ca, CA -
"Met Albert again, three years after a purchase of a sportster. Now the Sales Manager. Great attitude, personable, neat and clean. Forgot other salesman's name, same rating. Cashier (young man) was very cordial and courteous. Facility neat, clean and well organized. I was impressed. Of course I was, HUGE improvement from the old Hollister location. Great rest stop for riding to the coast or Bay Area. "
David , Clovis, CA -
"In December I decided to replace the stock handlebars on my 2005 Road King with apes. House of Thunder had Wild 1 Chubby Apes in stock along with most of the other parts. The Parts Department had no problem ordering the other parts and were very knowledgeable as to what I needed. The parts came within a day or two, everything fit perfect and looks great. Thanks again House of Thunder for your help!"
Johnny , San lorenzo, CA -
The staff is always very friendly and helpful whenever I go to your store. Thanks for hiring such beautiful women too.
Robert , Newark, CA -
"I was very pleased with the exceptional atmosphere, cleanliness, customer service and store layout. I have been to several Harley-Davidson dealerships/stores and I found yours to be the best! I was also very happy to see all of the wonderful items you have. Your selection was by far the best yet! I'm now a loyal customer! :)"
Laurel , Fremont, CA -
The Sales person that helped me (Sean) did an excellent job and was very helpful. The overall experience was good.
Anonymous , CA -
"Sean was a pleasure to do business with along with all staff, but Sean made it happen - hats off to him"
blair , san jose, CA -
"Sean Manley was very professional, he took the time to answer all my questions and I didn't feel any pressure. He takes the time to ensure the customer is informed. I made two trips to Morgan Hill from Fresno. The store has a large selection of Bikes, accessories and apparel. He made it easy for me to start the process over the phone once I made my decision to purchase. He had everything ready when I went in to pick up my Road King Classic. I am very happy with my experience at House Of Thunder"" and have told friends to see Sean when they go in. Thank you Sean! Javier Valadez"""
Javier , Fresno, CA -
"Once again this dealership shines through. I recently had a problem with an annoying small leak from my 6-speed transmission. The service manager, Andrew, went way out of his way to get me taken care of, and in a timely manner. I am impressed once again, and look foreward to purchasing my next Harley Davidson from House of Thunder. The only reason I say this is due to the exceptional attitude of the entire staff. Because of the employees, this dealer can expect to see me time and time again. Thanks for everything..."
Paul , Morgan Hill, CA -
"I just submitted my comments (above) but wanted to also mention Andrew from the service dept. Harley-Davidson should be very proud and fortunate for having such a dedicated and knowledgeable employee in the family. And of course EVERYONE there at House of Thunder are great. Thanks, Joe"
joe , Gilroy, CA -
"I have bought 2 bikes, an 06 Street Bob and recently in August 06 I bought the Anniversary XL 50 and love both of them. My sales person is Sean Manley. I purchased both bikes from him and find him to be very helpful. I have had bad experiences from Harley-Davidson dealers before I came to House of Thunder and found everyone there unintimidating, friendly and easy to deal with. Thanks, Joe"
joe , Gilroy, CA -
"I used to ride bikes 30 years ago, but recently became interested again... checked out House of Thunder in Morgan Hill, loved the bikes and the sales people were very knowledgable and No-pressure... I bought a Sportster 1200 Custom, and am in love with riding again... This is my first Harley, and my other bikes were Yamaha or Honda. I could kick myself for not doing this sooner.... guess I will just have to ride MORE and make up for lost time !"
Mark , morgan hill, CA -
"Just about to get my bike serviced for 15k. Based on my experience on the phone with service, & in person at the dealership buying parts, I was sold on driving the extra distance to have you guys handle it. I will buy my parts there from now on as well. Good job on customer service."
mike , saratoga, CA -
"I popped into your store on Tuesday December 12th with my wife. We were greeted by Sean Manley who we told we were looking at bikes, not buying immediatley. Sean was VERY helpful. We were VERY impressed at his manner, professionalism & friendlyness, I walked away with a head full of information & a brochure for the bike I am interested in. I will be back, thank you Sean. Dave www.prophotophotography.com"
Dave , Campbell, CA -
"I just purchased a new 2007 FXSTC Custom Softail from House of Thunder and I have never been disappointed with the service, the friendly staff and the great deals that I get everytime I go there. House of Thunder is my home away from home. My wife knows where to call when I go missing. I'll be lost in the accessory section or parts :) I am a customer for life Jim "
JIM Windwalker , Morgan Hill, CA -
"Hey, I got the bike I put together! What suprised me was, the people at house of thunder, all were there for me, they all are people persons, which means they took the time to explain things to me, and all were straight forward ..Starting with Dan and his wife, they were the first to strike me, with their straight forwardness. After talking to 6 other dealers, I talked to Sean Manley. I wanted a new bike plus the 110 kit, he matched all other dealers and we ordered the bike: two tone, dyna low rider,... Sean made it happen thanks Sean. What I found out was that their back shop was just as great as their sales department. Steve in the back room was totally above and beyond any other service manager that I had known before. He was attentive and understanding of my want's, not like other dealerships that make you feel like they are doing you a favor for buying. MY hat is off for House of Thunder, they are the best!!! I would also like to thank Andy, Gary, Andrew, Ian, Chris, Pam, Darin and Big Steve in the service department. I may have left out some of you, but all that Dan has hired are Great people. Thank you, Railroad Kinda guy ... JIm,"
James , Gilroy, CA -
"We are usually ones that are hesitant about putting words in writing unless we're passionately pleased with an experience. We can't describe enough of how well the experience was recently in contacting and doing business with the Service Department of the House of Thunder. We can certainly understand why they've received the 2006 Bronze Bar & Shield Award for two consecutive years. Prior to our contact with House of Thunder, our bike had been down for a total of 6 months. The Service Department had it up and running within three days. Though we did not buy our bike from House of Thunder we were treated as if we did. We believe we can say that we know exactly what we are talking about with regard to customer service satisfaction. The reason being we had gone through a bad experience in dealing with the dealership of whom we had previously purchased our bike from--the complete opposite of what we experienced with House of Thunder. Again, I can't describe enough about how well the grand customer service is at House of Thunder. It's worth the out of town travel to have the best customer service experience. I would recommend to anyone, see Steve and Andrew in the Service Department. "
laura , watsonville, CA -
"Had a regular service performed and auxiliary lights installed on my 98 Lowrider. There were some problems installing the lights due to a prior non Harley light installation. Steve, my service rep. kept me posted with the work's progress. While the delivery"" was 30 minutes later than promised due to a few issues related to the prior electrical installation, the finished product installation, fit and finish far exceeded my expectations. Great job! Thanks guys. rkm """
R Kurt , Hollister, CA -
"Recently I went down to House of Thunder to have a 10,000 mile service done and parts installed! Steve M. gave me a great deal and I'm very pleased with the results. These guys always come through when you need them too. The service is fast and the price is fair! Thanks House of Thunder, Johnny"
John , San Lorenzo, CA -
"Dan and his employees offer outstanding service, in sales, parts and service. Dan will go out of his way for you even if you did not purchase your bike there. I recently bought a 2006 screaming eagle v-rod from Green Valley H.D. When I went there to get a problem taken care of with blemishes that started showing up on my seat, the service manager just gave me a laundry list of why I would be wasting my time and his in submitting a claim, although it was under the two year warrenty. He informed me that they would just pass it off as wear and tear or that I had not taken proper care of it. He told me that he had similar problems with his Corbin seat, & probably he should have bought a Harley seat. So after the run-a-round I went over the hill to House of Thunder. When I entered the shop Dan was at the service counter. I asked him what the warranty policy was on seats, I explained to him the problem, he said let's go look at it. He immediately said that's not right. He took my phone number and said he would call the Harley seat rep. This was on Sunday afternoon. Well on Tuesday he was shipping my seat to Harley and the following Tuesday House of Thunder called me to tell me that my NEW screaming eagle seat was there for me to pick up. This was a $300.00 seat - need I say any more? I always tell my friends about the outstanding service I receive at House of Thunder. A few years ago I retired from the grocery business and I always remember them preaching customer service, if you want the coustomer's return business. Well this has gotten a lot longer then I expected it to but it needed to be said and Dan needed to be thanked. Because these days, really good service seems to be rather non-existant. House of Thunder is WITH OUT DOUBT the exception! Thanks for listening to me ramble on. JIM FOYLE"
JIM , san jose, CA -
"Thanks again for taking such good care of me and my V-ROD. You have me as a customer for life! And thank Andrew, Bob and the technician that worked on my bike. You all made me feel like a valued customer. Even though the 400 mile trip up there is grueling through the LA basin, heading for House of Thunder for service makes it worth while. Sincerely, Dana Franklin Welch "
Dana , Mission Viejo, CA -
I purchased my 2003 roadking at another HD dealer in the area. That dealer's parts and service department was driving me crazy. Save yourself a big headache. Go to House of Thunder HD.
tony , gilroy, CA -
"I really wanted to say Thank You"" to Denise Martin-Brawley who was my Harley sales person. Denise along with Albert, Andy, Gary and all of the other sales and parts persons made my first Harley-Davidson buying experience a blast. Thanks Denise! I'm Loving My Electra Glide Classic!"""
Michael , San Jose, CA -
"I love your store in Morgan Hill, CA. When my husband and I go there to shop we always get the best customer service from the guys at the back counter.. you have a great team. Oh yeah and one lady working the front where the clothing and accessories are at.. again your employees are great and we get treated great. We will continue coming back and tell more of our friends about your place of business. THank you, Mrs. Melissa Aguilar"
Mrs Melissa , Hollister, CA -
"I just picked up my Road Glide, Raymond was great and helpful. I asked to upgrade the exhaust and have it installed before I picked it up. Well first order parts, they'll be in next week, 5 days no problem. It would be another week or so for a service appt. Well now things weren't looking so good for me. There wasn't any sense in trying it out before the attitude adjustment. But the team came together and were able to get it done. Your sales, service,and parts guys ROCK! I was able to pick it up already to rock and roll. That ride home that evening was fan f*%#tastic. Thanks again."
robert , San Jose, CA -
"During my recent trip to Hollister for the Bike Rally, I broke down in the middle of nowhere and had to be hauled to a shop near my destination for repairs. We called ahead and the Service Manager, Steve, reserved a lift for my arrival, and was very thorough in going over my bike and locating the electrical problem. None of the tests they ran could locate a problem, but they diligently tested alternate parts until the faulty voltage regulator finally proved to be the culprit. They worked on my bike and tested it until they were sure I was safe to leave the dealership and complete my weekend's activities. I really appreciated the priority they put on getting to the bottom of my problem and fixing it, so I could get back on the road, as I had already spent several hours in the hot sun stranded by the road. All the staff at the store, was friendly and supportive, we came back the next day for BBQ and music and thoroughly enjoyed our experience at this House of Thunder"" dealership! Thank you Steve and your crew for your hard work! Sincerely, Penny"""
Penny , Sacramento, CA -
"I can walk to the dealership from my home. After a 5 year hiatus from motorcycling, I decided to return to the fold. My springer is my first cruiser style bike. The entire experience from Raymond in Sales, to Steve in parts, to Steve and the guys in service, has been exceptional. Dan has put together a first class group of people that provide an unmatched customer experience. My boys and I are treated like family and we really appreciate it. House of Thunder has made my first Harley experience more fun than I ever thought it would be. "
Keith , Morgan Hill, CA -
"In December of 06' I made a mistake and bought my new Lowrider at another local Harley dealer. The other dealer does not have a friendly atmosphere and has the attitude that if the customer doesn't like our store then shop somewhere else."" That's exactly what my wife and I are doing. We shopped at all the local dealers and House of Thunder is by far the best. That's where all of our business will go. I will buy a new Road King in the future from House of Thunder. The employees treat you like royalty. I have been spreading the word, both as a Police Sergeant and a proud Harley owner. House of Thunder-keep up the GOOD WORK!!"""
Ronald , Seaside, CA -
"I have had some bad experiences with another HD dealership and had heard nothing but positive feedback about House of Thunder"" from friends of mine. On 9/14/07 rode my 02' Road King in for 20k service and an intermitant problem of sputtering after a long day of riding. When I picked up my bike I was excited to get back in the wind. Needless to say, the sputtering started! I made a U-turn and went back to the service department. Andrew the service guy immediately took the bike for a 10 mile test ride. The problem was detected when the bike got very hot, a bad in-take seal. Since my ride there had gone and it was closing time, Andrew offered to take me home to San Jose because he felt responsible for not detecting the problem earlier. The bike was repaired the next morning and I was only charged for parts and not labor. Now that is True Customer Service that is hard to get from any dealership! I am so pleased with the way they handled an intermitant problem (never gave up) that I have told all my biker buddies of the best customer service in the bay area and will continue to share my positive experience with House of Thunder. """
Tony , san jose, CA -
"I purchased a previously registered"" 2007 Street Glide from House of Thunder. Sean Manley was very knowledgeable about the product and very personable. The price was more than fair and I am proud to be a Harley Davidson owner. I brought my bike in for some accessories to be installed and Steve Millar and his crew completed the job in the time promised and the bike was delivered back to me and the old parts returned. In all very profesional sales and service."""
Al , Livermore, CA -
"My son and I purchased our bikes here in 2005 and were very pleased. My son Mike purchased another from House of Thunder, a 2007 road king. In april of 2007 he was hit and was kiled. I didn't want his first bike to go back to be resold to someone else. Sean helped me rearrange transfer with Harley finance and with DMV. Thanks for every thing. Jay Yarbrough."
jay , Hollister, CA -
"Hello, Raymond Lopez did an excellent job selling, ordering my Harley, parts, and the Harley is beautiful, thank you so much. My wife and I have been Harley owners since 1992. Good job guys, my faith in you is high. Yours Truly, John F. Lehner"
John F San Jose -
"A1 Dealership. From the first time I walked in and met Denise she made me feel at ease and at home without any pressure, showing me around the dealership as well as the shop (to show me a new model not yet on the floor), there, the manager Steve went out of his way to bring the bike out in the middle of the shop floor and answered all my questions about service and maintenance that they perform on all bikes. When I asked if a particular part was available for this model, I was introduced to Andrew in Parts, who quickly answered the question. I was so impressed with the personnel"" I told Denise ""I'll take one!"" My color choice and style was due to be shipped in 4 days and Denise told me that she would keep me up to date as to when it would arrive. A week later I called to add a option and found out Denise had fractured her arm and was stuck at home. Enter Raymond, He explained that he would help me with my request, and that required changing quotes (twice because I found more things for the bike!) I found him to be very professional and prompt. He let me know when the bike had arrived and when I could pick it up, although he may be out of town that day and apologized in advance. Enter Sean. The day I picked up my bike, Raymond was in L.A. so Sean did all the paper work, introducing me to my bike showing me programing, safety and operation in a very professional manner, while making me feel at home. And now time to test it. Enter the Apparel Department. I needed a helmet to test my new bike, and they were just as professional as everyone else. After test driving my new bike and saying my goodbyes, getting ready to leave, Raymond pulled into the parking lot from a cold 6 hour ride from L.A. pulled his gloves off, stuck out his hand and said ""Welcome to the family!"" This is a Dealership where you will feel at home. I hope Denise heels up fast. Dean Paxton """
Dean , Pacific Grove, CA -
"I recently brought my 05 Road King into House of Thunder for regular maintenance, new rear shocks, additional chrome, tires and lights. Picked her up on Saturday and I have to say that the bike delivery presentation after service was perfect! All of this service far exceeded my expectations, the bike was super clean, and ran like new. Steve (service) and the parts team are super, they know what works and what doesn't when it comes to helping a customer to zero in on just the right part/solution. They are very upfront when something doesn't work or a particular solution has a history of failure. The service group is also very thorough when performing service, they detected an oily rocker cover gasket and replaced immediately (this was covered under extended warranty). Nice work House of Thunder, keep up the terrific customer service! I'll be back soon for more mods. Mark"
Mark , Santa Clara, CA -
"My overall experience with Sales - Parts - Service and even Motorclothes has been exceptional With service, I wouldn't take my bike anywhere else !"
Jill , Santa Clara, CA -
"First time in a H-D dealership. Met Raymond, who showed us around, answered all of our questions. came back twice before choosing my new bike. Raymond was very helpful through the whole process, with NO pressure! He even was able to get me a better rate on my insurance. Steve did a great job on the accessaries, bike is set up perfectly. Leslie and Andrew helped set me up with riding gear and made great recommendations. I couldn't be more impressed with the whole experience and am very proud to tell people I bought my bike from House of Thunder!"
Mike , Gilroy, CA -
"I actually came in to just show my wife and daughter the style of bike that I wanted. I then met Denise and Albert. They were very friendly and outgoing beyond what I was used to at another Harley dealer that I went to earlier. I told Denise what I wanted and she actually listened to me. There was no pressure or anything. And then she found me a bike that I fell in love with. When my wife said go for it, I did. And now have a 2008 Heritage Classic. And then I met Andrew in the service department who helped me add some accessories. He was very knowledgeable, friendly and helped a great deal. And he even remembered my name the next weekend. The next weekend I went back to get a couple more things and met Steve in the service department. And here was another great individual. Steve is friendly, helpful and knowledgeable. All I can say is the people are great, the facility is great and everyone treats you like family. I can tell Im going to be spending a lot of time at House of Thunder. "
Charles , San Jose, CA -
"Bought a 2008 Street Glide on 4/26/08 the salesman were very helpful, Great prices, Great accessories and Great service department. I would definately recommend this dealership."
Ryan , Gilroy, CA -
"When I purchased my 2008 Night Rod Special I had some questions and concerns. The staff was more than accomodating and I never felt pressured to make a decision that I wouldn't be happy with. From financing and insurance to parts and service I have been wowed"" on House of Thunder HD's customer service and desire to exceed customers expectations. Hats off to YOU! Big thanks to my sales associate Denise. She was wonderful! Cheers!"""
Anonymous , Morgan Hill, CA -
What can I say.. but these guys are GREAT. I bought my 2008 Street Glide from Sean Manley who helped out in every way. I have owned other bikes but never a Harley. Sean explained everything in detail and made me feel good about making my purchase. I highly recommend House of Thunder for all Harley purchases.
Dewayne , San Jose, CA -
"Sean is an excellent sales person. I called 20 mins before the dealership closed. Sean told me to come in anyways. I purchased my new Fat Bob that night. He made sure I rode it home that night by also setting me up with very inexpensive motorcycle insurance (after my insurance company was closed for the night). He went above and beyond by staying till about 9pm when I rode home. With a follow up call a week later just to see how my new Fat bob was, and to find out if I had any questions. Ask for Sean. "
Anonymous , Gilroy, CA -
"Last May 07 I finally got to ride my 98 Fatboy again after being laid up with a bone infection. The first ride was the Santa Clara Valley Peace Officers ride from SJ to Hollister where I live. I had done the ride every year until I was down for the count for a year or so. Anyway, my wife and I are enjoying our ride back on 101 to Hollister with the other umpteen hundred bikes and right around San Martin Ave...my throttle cable busted and I was on the side of the road watching everybody ride by to the BBQ and beer! Well I was able to reach under my tank and finger"" the throttle with one hand and shift with the other. I was able to tickle her (my bike) to the back roads and then to House of Thunder. I told Steve in service about the problem and he went to work. The part was in stock...he took the bike right in, and buya! an hour and 15 minutes later the wife and I were back on 101 headed for Balado Park...I was determined to finish this 1st real ride in a couple years to the end. Well we made it just in time to miss the BBQ, most folks had taken off, but the beer was 2 for 1 so they could get rid of it!! What a deal! Break down, stop at House of Thunder for a pit stop to fix a throttle cable and then 2 for 1 beer! Props to Dan and Steve for the GREAT service along with all the other staff from Albert and the clothes gang on through the sales staff..we felt at home while hangin around waiting for the fix. This is a great shop that has never skipped a beat since the days they were here in Hollister. I have had work done there and at the new House of thunder and nothing has changed....The Best in the Bay!! Thanks all...and sorry it took so long to log our story,"""
Kevin , Hollister, CA -
Sean Manley was my salesperson and he was great. The dealer staff was very friendly and helpful. It was a great buying experience.
tung , san jose, CA -
"My wife and I came by just to look at the store and check the variety, just shall we say window shopping. Bob the bike salesperson greeted us. He was more than helpful we appreciated his knowledge, professionalism and friendliness. He is the primary reason we have returned and made purchases. The rest of your staff are wonderful as well. We continue to shop and window shop at your wonderful store. Thanks Bob "
wayne , hollister, CA -
"In the summer of 2005, I haunted your showroom and drooled over your 2005 Springer Classic. Unfortunately, by the time I had acquired enough money to purchase the bike, I saw some lucky customer sitting on my bike on your website. Heartbroken, I searched all of the dealerships until I found my Springer Classic in Black Cherry Pearl. I purchased the bike at another south bay dealership because it was coming in that week. Mistake number one. Mistake number two was having the bike serviced there. The term customer service should be self-explanatory. However this particular dealership was less than satisfactory to say the least and the staff was not very knowledgeable or helpful. I decided that if I was going to have my baby serviced again it would be at the House of Thunder where your knowledgeable and courteous staff that I had encountered on previous visits was worth the drive. A year after purchasing the bike, I was hit on my bike by a vehicle cutting across the lanes so as not to miss their exit; unfortunately, I was in the way. I went to emergency and I told my insurance agent tow my bike to House of Thunder. Steve Millar worked together with my insurance adjuster to get my bike back into running condition while my broken leg mended. I never had a worry because Steve was in touch and updating me on the status of the bike. I have since been back to House of Thunder many times, the last time was to have a bolt removed that was a little too snug for me and that I eventually snapped off, Steve and staff removed the bolt and got my bike (with oil change) running in record time without an appointment. Thanks Steve and staff. Your commitment to customer service is appreciated. EL San Jose"
Anonymous , San Jose, CA -
"WOW!!! Walking into this place 2 months ago was the best thing I did to purchase the bike of my dreams. What can I say about House of Thunder, this place is a class act Harley Dealership not pushy or overbearing. Sean Manley - what a guy helpful, knowledgable, explains everything you need to know about the product and process of the loans & purchasing it. I dealt with 1 person only, not ton's like other shops. Steve and the staff behind the counter, know what's needed for your bike. I've walked into other Harley Stores around the Bay Area before my purchase and none compare. I tell all my friends with interest go see House of Thunder. Best buying vehicle experience ever. Thanks again for making my Harley dream come true. Customer for life!!!!!!! Keep doing what you're doing because it's the right way. "
Victor , San Jose, CA -
"I gotta tell ya, this place is the best. Sean is an awesome salesperson,no pressure and a guy that rides!!!! He knows everything and wants you on a bike, not money in his pocket. He will find the best bike for you and will be honest if it's not something you should be looking for. Steve and the guys at the parts counter are great....they don't haggle you for a sale, if there's a way around the problem they will tell you and save you some bucks......I go into H.O.T at least twice a month to look at bikes and chat with the guys. They can't be beat and they never seem to fade in service....."
Cory , San Jose, CA -
"I had a great experience in your shop. The sales staff and the accessories, parts, and clothing staff all went the extra mile to make my visit great. This is how an HD dealership should be operated. My only regret is that I am not in the area enough, or I would take my bike here for service. Heck, I would have purchased my bike from here if I'd known how good the service was! "
Anonymous , Modesto, CA -
My wife and I frequently go to your dealership on our way to San Jose or returning from San Jose. You have a good selection of clothing and parts. The sales people are very friendly. They always greet you upon arrival. They also know when you just need space to browse. Most important they know their products. My wife likes to take advantage of all the special sales/events you have at the store.
Anonymous , Marina, CA -
"When I was finally in a position to be able to buy a HD motorcycle, a friend of mine suggested I go down to HOT in Morgan Hill. On his advice, I drove the 25+ miles down there even though I live 3 miles from another dealership. I went in with the thought of buying either a Street Glide or Road King. My first contact was Sean Manley. This guy from the get go was more interested in getting to know who I was as a person vs. what kind of motorcycle he could sell me. Based on that knowledge, the kind of riding I would be doing, he talked me out of both of the above bikes and really convinced me to go with the Heritage Softail Classic, 2009 model. From their it's been history. I've owned my Heritage since August of 2008 and haven't regretted the insight, knowledge and experience that Sean had with what bike would work best for me....this guy is spot on and knows HD. Since then, I've done pretty much everything I've wanted to do on the rig (against Sean's warning of not over 'accessorizing' the bike and even gave me a formula to understand the return on such 'investment' - or lack thereof....thanks Sean, but upgrades are ADDICTIVE!) That leads me to the guys at the back of the shop, Steve & Andy in parts who have 'spent' my money wisely as I would have otherwise thrown money away and being a first time HD owner could have easily taken advantage of me. These guys look out for their customers and do a good job recommending alternatives to what I originally thought I wanted to do. They do the upfront planning, but it's the service guys who implement what the 'Chrome Guru - Steve' recommends. Andrew, Mike, Ralph and et. all in service have done such an outstanding job on my rig! Since I've done many of the upgrades on my 09 Heritage that hasn't been done before, issues are inevitable. These guys have gone out of their way to either meet deadlines that they commit to, or minimize the delay when any issues are encountered. Andrew has commented that there's a 'black cloud' over my bike when it's in for the various upgrades I request. However, the way it rides and the personal touch they've given goes above and beyond what I could expect! HOT is a dealership about riders and riders love HOT! Thanks guys for everything you've done!"
Brian , San Jose, CA -
I have never been in any retail store or business of any type that has the friendliness and professional service as House of Thunder.
Mark , Gilroy, CA -
"House of Thunder ROCKS! Albert knows the retail business and it shows in the friendly, effective and knowledgeable staff. Albert ROCKS! he broke the rules to get me on my new bike. Bob ROCKS! he was saving me money after the purchase. If there is a better place to buy a new Harley Davidson, it can't be better by much. Long live the House of Thunder"""""
Barry , Redwood City, CA -
This is probably one of the BEST stores I've been to. Every person greeted me throughout the store. I will make the drive for the service alone. I loved it and will be going back soon.
Anonymous -
"An excellent shop with lots of merchandise. Many common parts are displayed in a customer friendly-usable and easy to locate manner, i.e. the grips, foot pegs, and windshields. The parts staff is very accommodating and friendly. The motorclothes are unique in many instances and the personnel have been especially friendly, courteous, and helpful. We always make a point to stop here when we're in the area or just passing through and purchase something."
GARY , Fresno, CA -
"Once again, the entire staff at HOT came through on my latest purchase, with modifications - an XR1200 (one heck of a fun rig - I just can't seem to stop riding it)!!! From my initial discussions with Steve, Andrew and Sean on what I was looking for to the actual purchase and modifications to be made to the bike before picking up, everything went seamlessly smooth. These guys really take care of their customers and are knowledgeable not only with the bikes but aftermarket parts and accessories that fit my personal style! Thanks again and keep riding hard (but safely)."
Brian , San Jose, CA -
Purchased handlebar from Andy. Helped me for 30 minutes on finding the correct bars for me. Tried other dealers with no luck. Andy explained everything to me about bars and I feel good about my purchase. Tried other bars but did not like the look and feel.
Frankie , San Jose, CA -
"Phil DeLeon, shop foreman, is a great representive of House of Thunder cycle dealership. Considerate, informative and personable. Enjoyed working with him. Mike Bishop"
Anonymous , Hollister, CA -
This was a very exciting moment
Gary , San Martin, CA -
"We purchased an Ultra Classic Electra Gliide. From the time we walked in to your store until we left, everyone made us feel like family. Ken, Michael, Phil and Bob were so good at answering all our questions. All the folks in the apparel department were so patient with us. We would highly recommend House Of Thunder to everyone. They know TRUE"" customer service all the way."""
Bob Debby , San Jose, CA -
"Your sales associate, Pam went out of her way to help me. My husband purchased an outfit from your store which I needed to exchange for a different size. I contacted my local HD store, he would not do an exchange or a return. Pam stepped in, located a HD that would exchange the size and had them hold the item for me. She also followed up with me to see if my exchange went smoothly and it had. Thanks Pam for your great Customer Service I really appreciated it."
Donna , Parker, CO -
I appreciate all the help I receive from Phil in service and Steve in parts. They always take the time to explain things no matter what it may be. They are a very good asset to the shop. Always great customer service from each of them.
Tony , San Jose, CA -
"Big fan of H.O.T., sales staff,and service/parts staff are all great. Steve at the parts counter is always ready to help and answer any questions I may have. Being relatively new to the harley experience I have found that House of Thunder is the place you wanna go if you want to be treated like family. Way to go H.O.T. team..."
alex , SUNNYVALE, CA -
"I'm in the customer service line of work and I can say that when it comes to high quality service I pride myself in knowing what I'm talking about and how it relates to customer service. I'm new to the Harley family and I needed some help with my bike so I scheduled a appointment with the service shop and was greeted by Philip Deleon! The way Philip discussed what he was going to do for me and how he was going to address my problem was top grade! He answered all my questions and held true to how he was going to address and correct any issues with my bike!! Thanks Philip and the service team the bike is working great and I feel that I made a very good choice going to H.O.T. and you have my word I will be back! thanks, Rick"
Rick , San Jose, CA -
"When I was 14 years old I stole my first motorcycle. Three weeks and three states later, the authorities sent me home. As punishment, I was made to buy the very bike I stole and have owned one ever since. After owning seven other bikes, and at the ripe old age of 50, I am the proud owner of a 2008 Road King Classic, which already has 20,000 miles on the odometer. I figure I have at least 500,000 miles under my belt so far and look forward to many more in the years to come. As you can see, I am a biker! I ride to ride! Shortly after purchasing my new hog, the local dealer abruptly shut their doors. It was at this time that I became acquainted with House of Thunder. My original purchase had included a service contract, which I later discovered was actually with the dealer itself and not with Harley-Davidson. However, H.O.T. took on the existing contract and performed the final service at no charge. After this experience, H.O.T. became my go-to dealership. I gladly travel the hour from Santa Cruz to get the treatment I feel I deserve, and that H.O.T. delivers, so much so that I've been known to rent a trailer and tow the bike just to have them change a flat tire. But it gets better. Recently I had the honor and privilege of converting my bike to a 113 Screaming Eagle. After lots of scrutiny, the project was turned over to H.O.T. and to say the end result was astronomical would be an understatement. The performance of my bike is everything I hoped for. While all the staff at H.O.T. are great, I want to give a special shout out to Andrew (Shop Manager) and Peanut for their personal efforts with regard to the conversion of my bike. While there were significant delays, beyond their control, in completing the overhaul, H.O.T. more than made it right in the end. I highly recommend House of Thunder whenever I get the chance! "
Greg , Soquel, CA -
"My wife and I recently visited your dealership and had been there to spend time looking at bikes and boots. We were helped by a NEW employee, Jenna, who went to no end to satisfy our needs. During our visit, we bought boots for the both of us. Jenna must have pulled a dozen pairs out of stock. She wanted to Help and thats rare. I hope you retain her on staff for as long as she wants to be a part of your great customer service. When a customer leaves your store with a smile and a good pair of boots, it is the direct result of a good experience. Thank you Jenna!!"
Bill , atascadero, CA -
"What can I say about my experiences at HOT...it started back in 2008 when I went in to buy white walls for my 71 shovel, and I stated talking to one of the salespeople, I believe his name is Mike. So I talked to him for a while, and next day rode home on my new 2008 deluxe. The whole experience was a great one, and recently I wanted to have ape hangers put on it, so I talked with Andy and we ordered all my parts, and spoke with Phil in service(Peanut) and he set me up for the install date. While my bike was getting done Phil called me and kept me updated on the progress the whole time. When I went to go take a look at my bike.. it was more than what I expected... I was very happy and excited, so in the future when I do make more changes, I know excactly where I'm going....HOT Morgan Hill... and thank you very much to all the guys at HOT, and a special thanks to the guy who put my bars on... Abel, Morgan Hill CA"
abel , morgan hill, CA -
"The other day I was beside the road with a flat rear tire. Ralph was driving by and saw me. He stopped and asked me if I needed help. He called the shop and Steve promptly came out with a truck and picked me up. Peanut got my bike on the lift very quickly and replaced both my front and rear tire. I told him I was going to replace my rear brake pads soon and on hearing this, because my rear tire was off anyway, he offered to do it for just the cost of parts. I was back on the road in just a few hours. This is way above the service anywhere these days. I felt I was treated like a friend. I always have a good experience when I am at the shop for any reason. All departments are great. Special thanks to Ralph, Steve, Peanut, and Albert. I would never think twice about going anywhere else. "
Mark , Gilroy, CA -
"This was our first time buying a motorcycle and my wife and I could not ask for a better experience. Everyone in the store was very friendly and informative, and most importantly they were not pushy. I can not say enough nice things about the staff at House Of Thunder. "
Richard , San Jose, CA -
"I would like to express my sincere thanks and appreciation to Phil in the service department for his outstanding customer service! I took in my Ultra Classic for a routine service appointment. The service details were clearly explained and agreed to. Once the work was started, several other safety and maintenance issues were discovered. I was prompty notified by Phil and informed what should be done in addition to the service work. It was agreed to do proceed as advised. I am grateful that the effort was made to keep my Ultra running great and that Phil was concerned enough to call. I picked up my bike this morning to find all the work completed as agreed. Kudos to House of Thunder and Phil for making Customer Service a priority!! "
tom , morgan hill, CA -
"Yesterday I called because I needed new tires on my 2005 fatboy. I talked to Dale and also P-Nut in service about purchasing and installing. There was an internet special going on so they asked if I could drop off the bike Tuesday and pick up on Sunday which was no problem for me. When I dropped off the bike they told me it might be possible it could be done same day. To my surprise they had it done in about two hours, so from first call to pickup was 3 hours above and beyond I could have ever expected. I am extremely pleased with the way I was treated. P-nut was very professional to deal with. House of Thunder HD will be my go to place for parts, service and apparel from now on and will recommend them to anyone who asks where to go. Again thank you P-Nut and everyone at H.O.T. David S."
David , San Jose, CA -
"I just had my 2009 FAT-BOY serviced and Phillip Peanut"" was the service writer that helped me out. I replaced my Brake/clutch stock cables, controls, exhaust and air intake. Peanut was very helpful, gave me a great price and followed through with phone calls. Not to mention my bike was very well detailed when I picked it up. I am very satisfied with the results. I usually don't respond to surveys, but as a service manager myself, I appreciate peanut's thoroughness, knowledge and customer service. Jesse in Gilroy."""
Jesus , Gilroy, CA -
"The dealership made it very easy for me. Mark was very helpful setting up financing and in the color selection process. I had a difficule time chooseing the color, going from one to the other etc. Their patience and assistance was great. They didn't have the color I ended up choosing, but Ken found one at a dealership up near the Sierras and went to get it himself. I had the bike two days later, and have been enjoying it ever since. It's got plenty of power for hills, passing on the freeway and stand still acceleration. The electronic cruise control is great. It's a 2010 FLHR Two Tone Flame Blue/Silver Road King."
Anonymous , Morgan Hill, CA -
"I needed a 10K service on my Ultra Classic and decided to try House of Thunder (HOT) as they were offering this at a very competitive price and my regular dealer was pretty backed up. I have had accessories installed before at HOT in the past, which I was very satisfied. I talked to Andrew and then to Philip DeLeon who provided the finest most professional customer service I had ever experienced at a dealership....and believe me...I have used many dealers as I have owned 3 bikes. Philip was polite, courteous and was genuinely interested in me and my service needs. The work was completed a day earlier than promised and Philip had previously called me updating me on the progress and even made excellent suggestions on other needed items. When the work was finished, Philip personally gave me and my friend a tour of the shop (mechanics/technicians were friendly and I was very impressed by their appearance and cleanliness and how well the shop was equipped) went over everything that was done, showed me the old parts, and spent the time with me....that other dealers had not done. Normally I pay for the service, person says everything is fine, then ride away....not here! Philip made sure all my questions were answered, seemed to enjoy talking with me, and thanked me several times. But the final thing was how clean the bike was. Obviously somebody spent a lot of time cleaning it because it was brought in very dirty...but now...was spotless...even the wheels were clean! I certainly highly recommend HOT for all your service needs as the technicians/mechanics are some of the finest I have ever experienced....the work speaks for its self....absolutely perfect, clean and professionally done."
Ed , Gilroy, CA -
I just moved to the Bay Area about a year ago from Texas. I ride a Road King Custom and began to ask around for suggestions on where to go for parts and service. I was told repeatedly that HOT was the place to go for great service and a great experience. I went in to HOT for my 5k service and met Philip or 'P-nut'. He gave me great advice on upgrades to my bike and provided great service and follow through from beginning to end. I am now one of those people who will be a regular at the House of Thunder and also recommending friends and family to go there for anything HD.
Ken , San Jose, CA -
"After several bad experiences with another dealership that just refuses to deal with any warranty issues, I decided to call House of Thunder in Morgan Hill and spoke to Phil in the service dept. Phil says, 'no problem, bring your bike down whenever you have time and we'll take care of it.' So, just like that I was treated with great customer service and they took care of my warranty issue without any hassle at all and even replaced a worn part at no charge. Finally, a Harley shop that is concerned about my safety! I will be taking my bike to HOT for all of my servicing needs and would recommend them to anyone. So, go see Phil. He's the man. "
Dawn , salinas, CA -
WOW! The entire staff was just so GREAT! I looked for a long time for the right bike and Bob helped me find it. He had me sit on an 03 Road King he had on the floor and BINGO! I knew this was the ride for me. I wasn't sure I could get financing but it was no problem. I did not have my motorcycle license so the staff helped me get signed up for a class near by. What a great idea! Bob delivered my bike so I would have it when I got done with the class and test at the DMV. The entire staff was just so nice and bent over backwards to help me get the right bike and back on the road after so many years. I am part of the thunder family! I have had the bike for about 6 months and just love it!! Thank you Thunder family Thank You!!
John , Sunnyvale, CA -
Great service and friendly people Service manager was outstanding and service was quick. I highly recommend House of Thunder for all your Harley needs. Mario L. Villarreal Chicago IL
Mario , Chicago, IL -
"House of Thunder! Like Cheers, it's great to go Where everyone knows your name"". House of Thunder is that place for me! From Dan the owner to Peanut in Service, to Clayton in parts they are all always helpful and ready to serve the customers. Quack the sales manager and Bob in Sales are always there to greet you at the door and are. Alberto the GM gets it handled and always seems to have that warm smile that comes from deep within. Andrew the Service Manager was patient with me with my Cam selection; they did the work and now my 2007 Roadglide Screams! So not only do they know my name. I know their names, by the AWESOME Customer Service they provide... Much Love, Eddie Lozano """
Eddie , San Jose, CA -
Took my 07 Softail Custom in for a new EMI. Andrew their master mechanic got it running perfectly again and for a very reasonable price. This is the best HD dealership that I've been to for service.
Ted , Capitola, CA -
Bob Canaday was great from the get go. I had a few questions about the particular bike of interest a 2010-11 Road King Classic. I have not settled on which year but I will be definitely coming in late November or early December to talk to him about making a purchase. There was no pressure up front and that is always a great feeling when making a choice on your first Harley.
Jim , San Jose, CA -
"Just want say that your Service Dept. has made great improvements! Keep up the good work... I like honest Service Dept's, they give me a date when it will be ready, no bull! That's what I got in the last year.... Good honest service..................."
Joe , Gilroy, CA -
Jim , Hollister, CA
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"My wife and I came in to buy a few parts and a backrest for our Road King. The parts guy was awesome. He was very helpful in helping my wife pick out a backrest that fit her just right. I will definitely be coming back to H.O.T. to get all my parts and accessories in the future. Thanks for the friendly, knowledgeable and entertaining staff."
Michael , Hollister, CA -
"I would like to put in a good word for your Service Department Foreman Philip Deleon. He is extremely knowledgeable and helps out in any way he can. I trailer my bikes from San Jose to Morgan hill because of the Professional service department you run, it has been off the hook since you hired Philip. I am one satisfied customer and will continue to go out of my way to House of Thunder. Thanks again for your great cooperation and willingness to work with your customers. Philip you rock- keep up the good work. Dennis, San Jose"
Anonymous , San Jose, CA -
Just wanted to thank HOT and in particular Dale and Stephanie. I have been looking in multiple states to get my new 2011 Ultra Limited and found what I wanted at HOT. First bike I ever bought without seeing it first....lol Everything was handled professionally and the final purchase price was just what I was looking for. They even got it delivered to me in AZ with no issues what-so-ever. It was a pleasure dealing with everybody over at HOT and if you are looking to buy a HD or need some service work I would highly recommend you give them a chance. You won't be disappointed. Only bad thing was I did not have time to fly in and ride the bike back to AZ myself!
Anonymous , Bullhead City, AZ -
"Fantastic service! I rode over 60 miles to have my work done at HOT instead of several other places and am very glad I did. I wanted exhaust, intake, and stage 1 work done on my 2010 FXDF, and my local HD dealer said it was not possible without extra modifications. I knew he was wrong so I went to HOT. They did everything I wanted with absolutely no problems and no additional modifications. Peanut"" and his guys not only did great work for what I thought was a great price, but they did it ahead of schedule, and my bike was immaculate when they were done. My bike looks, sounds, and rides great. I will certainly go the 60 miles out of my way past another HD dealer and several other motorcycle shops to have my work done at HOT in the future. Absolutely satisfied! Thanks."""
Brad , Carmel Valley, CA -
"My brother and I were on our way to Santa Rosa from Los Angeles. As we were riding through Big Sur Via Route 1, I noticed my 2010 Classic had a slight wobble in the front end at slow speeds, almost a small tank slapper feeling. After getting on the 101 headed north we found the store hoping that service was still open. The parts counterman got a service tech to come out and look at the bike in the parking lot. After your tech inspected the front tire he determined that it was cupped and needed replacement. The job was done in a very reasonable amount of time as we hung out looking at your inventory talking to very knowledgeable salespeople. Overall it was a very positive experience for both my brother on his '09 Road Glide and myself on my rented '10 Electra Glide Classic. Thanks, Bart Rome"
Bart , Porter Ranch, CA -
"I bought my first Harley from House of Thunder. The overall experience was top notch. Very friendly and knowledgeable staff. I was welcomed as soon as I entered H.O.T. by Stephanie and she helped me purchase my first Harley. She understood that I am a beginner rider and explained everything to me in detail. She didn't push me into anything that I am not ready for or afford. She also gave me all the information for a license and recommended the two wheel safety course at Gavilan College, which is a fantastic program, and I am grateful that she gave me the information on the class because I couldn't imagine learning on my own bike without formal instruction. H.O.T. is amazing and I will always recommend to anyone H.O.T. THANK YOU!! "
Frank , Morgan Hill, CA -
"1/2/11: Last August (2010) I bought a 2007 Sportster XL 883 at House of Thunder. I love that name, and their license plate frame looks very sharp on my bike. I am in my early 60's, have had 7 previous bikes over the last 46 years, including a Royal Enfield 500 and a little Suzuki two stroke between which I logged about 50,000 miles in India (and I'm still alive to brag about it!). This is my first Harley. I always appreciated the looks and sound of a naked Sportster, but I never fully realized what a stone classic this machine is until now. It runs great, has buckets of torque from the gitgo, and the weight distribution gives it excellent handling. I was actually ready to buy a new BMW 800 in Watsonville but the sales manager"" (???) was so insulting that he lost my business. I should thank him for sending me over the hill from Santa Cruz to find a beautiful Sportster that clearly had my name on it. Stephanie seemed to know intuitively when to answer my questions and when to leave me alone to cogitate. Ken was also very helpful and neither one of them wasted any of my time. Most other dealerships have a tortuous routine which should be relegated to Guantanamo Bay! They didn't squawk when I declined the extended warrantee or when I paid cash to avoid the interest on the loan. My late father had trouble many times buying cars because the dealers didn't want to sell him a car unless he took out their loan to do it. Many thanks, Stephanie (also for the way cool T-shirt and the owner's manual you were so generous to throw in). Also to Ken for his professional yet laid back style. That's it, guys-don't fail to wear a good helmit, and always expect the unexpected!!!"""
William , Santa Cruz, CA -
"1/6/11: HELLO, I JUST WANT TO THANK SEVERAL PEOPLE AT H.O.T. FOR THE HELP AND RECOMMENDATIONS THAT THEY HAVE GIVEN ME FROM THE SALE ( QUACK ), PARTS ( ANDY ), SERVICE ( ANDREW ) AND A SPECIAL THX TO ( LESLIE AND ANDREW ) IN MOTORCLOTHES. THE STAFF HAS ALWAYS GONE OUT OF THERE WAY TO MAKE SURE THAT IM A SATISFIED CUSTOMER. THANK YOU FROM LISA & NATHANIEL GUARY : )"
NATHANIEL , MORGAN HILL, CA -
"1/23/11: If you are looking for excellent service and that warm and fuzzy feeling you should stop by and see the folks at H.O.T. 1. Bob, in MC Sales sets the bar very high and is way above the industry standard as far as sales persons go. 2. Philip DeLeon AKA, PNut, the Shop Foreman is awesome too. I stopped by yesterday for a couple parts and after a bit of negotiating, purchased some additional items. PNUT fit my bike in and the parts were installed in short order. He pointed out my tire was cupping and it was replaced under warranty. They even detailed my entire bike without being asked to. I didn't buy my bike from H.O.T. but will definately be making my future purchases through Bob, and getting my service done with PNUT's Help. Guys like those two help make H.O.T. That Special Kind of Dealership""."""
Mike , Hollister, CA -
2/5/11: Friendly and helpful staff. Told Sales what I wanted and they made it happen. Thanks for a great experience.
Richard , San Jose, CA -
"2/6/11: Must say, been to different HD dealers, this one far exceeds all expectations. Peanut is the man!!! Great customer service, personality, knowledgeable and true at what he does... Will definitely be back. "
Jesse , San Jose, CA -
"2/13/11: H.O.T. went beyond my expectations yet again. I purchased a ZUMO Road Tech 665 from H.O.T. a previous testimonial mentions how Andy Smith went above and beyond in assisting me in making that purchase. Andy had quoted 2 hours for the install and when the unit came in on February 10 I was waiting at the counter to have it installed. Peanut was as always his courteous helpful self inspite of holding down the fort alone. He had my bike being worked on shortly after 11:00 am. Questions and answers about mounting and activation were addressed through out the day and at 4:30 pm my Limited was finished and ready to roll. I know the bike was being worked on the entire time and expected a song and dance about 2 hours being an estimate not a quote etc. Andy the Service Manager and Peanut checked me out without a word about the additional 3 1/2 hours needed for the install. No whining and crying no excuses. They just made good on their estimate of 2 hours! To top it off I had purchased a pair of pricey safety glasses from Leslie in Accessories a day or 2 earlier. When she saw me come in she asked how I liked them. I explained that they were great except they reduced my peripheral vision"". Leslie immediately offered to exchange them for a less expensive pair which had the same features but better peripheral vision. She explained that they did however offer less wind protection. I was given full credit on the original purchase and am very happy with the pair she recommended as better for my purpose. If you can find a more honest knowledgeable HD Dealership I would be amazed. H.O.T. is further away from my home than 2 others but I will ALWAYS take my business there knowing they are honest competent and take great care of their customers. """
Richard , Watsonville, CA -
"2/18/11: I had never been to the House of Thunder - a friend had told me that the staff there was friendly and the service was great. I came in and was greeted by a smile and a cheerful hello. It was right before valentines day and I was hoping to find something there for my wife. As I looked around, Laura, a sales person there, asked if she could help. I declined & she replied here, just let me give you a tour. She said we have some great items for gifts, and said with a smile we will even make it look nice for you with some valentines paper when you've picked it out. I liked that she was friendly, not pushy, and gave me room to shop, after I declined. I did however go out with a big smile after she helped with a great outfit for my wife and she made it look great. I just wanted to stop and say thank you House of Thunder for great customer service."
Anonymous -
2/20/11: Great customer service and Stephanie in sales was great! Peanut knows his stuff and I would say House of Thunder is one of the superior Harley stores around. Thanks!
Anonymous -
"3/10/11: This is the first time I have given a store all 5's! Every part of my experience was amazing. Not only are the employees at this location extremely friendly, they are also knowledgeable, helpful, and have the best customer service I have ever seen. Ken was able to get my bike and even delivered it after hours to ensure I could ride the next day because of the amazing weather. I have bought at the rest but I will always come back to the best! House of Thunder Harley Davidson, thank you!"
Anonymous , San Jose, CA -
3/22/11: I got excellent service from Peanut on my 1000 mile service. This was my first time at House of Thunder and I will be back for all my services and any work I have done. Thanks.
richard , campbell, CA -
"The 10K service done on Mar. 9 by Cal was the best yet, moving the shop rating from a good 4 star to 5. (by me) My 2006 glide starts quicker and runs more smoothly since Cal worked on it and I will request him for my next service. I ride several bikes to at least 25,000 mi. yearly and therefore have to watch where my money goes...THANKS"
george , morgan hill, CA -
"Andrew Mikkelson is a great Service Manager, he helped find parts for my V-Rod that were discontinued which saved me money on a repair and also they did an excellent job on the 20K service. I also took my Heritage there for a starter noise, again, the price was fair the service great and I will come back. Thanks to the Tech also, it was noisy in the back when you showed me something and I didn't get your name but I appreciated you taking me in back and showing me the issue so I could understand better. I live in Santa Cruz and I have to rent a trailer if the bike(s) aren't ridable as HOT doesn't offer free pick up; but I would rather rent a trailer and go to them than get a FREE Pick up and Delivery from another dealer closer to me in the area....they are just that much better and when you get your bike back it is RIGHT AND READY. Blaine Swafford 3/26/11"
Blaine , Santa Cruz, CA -
"4/16/11: First time at H.O.T. passing through-was working in the area for a week. Went in and was greeted with a smile-great customer service-even when I couldn't make up my mind on anything-Laura never lost her smile or her aim to please. H.O.T has a great variety of product, I will be back again- Thanks H.O.T."
george DC -
"4/25/11: I went to Harley to see about a helmet, my wife and I are going to be taking a long trip on the bike, and wanted a new helmet. Laura walked in from lunch and spotted my wife and I looking at them, without even putting her things away after her lunch asked can I help you? Any questions you might have, she was so polite, she was so helpful with every question we asked, and answered with a smile no matter how many we asked. She asked about what kind of jackets we had if we needed clothes, to make sure we had a safe ride. I purchased an FXRG jacket and looking forward to enjoying it, will be coming back for my wife's and my helmets, just really loved the job she did, and in making sure we walked out happy. Thank you. "
chris , saratoga, CA -
"4/29/11: Santa Cruz Harley had been closed for 2 years when I bought my '96 Heritage. Feedback and research left me uncomfortable with having my bike serviced by independent and South Bay Harley service shops. I had considered House of Thunder because of its overall good reputation but thought it too far to get my bike serviced. However, I changed my mind after making House of Thunder one of my rest stops on runs down South. As I became familiar with how the dealership operated and the knowledgeable and friendsly staff, I decided to take a shot and have my bike serviced. Like others who have submitted reviews, I found Peanut to be very knowledgeable, courteous, professional and genuinely sincere with ensuring their service on bike exceeded my expectations. As long as Peanut is there ensuring the shop delivers professional quality service, House of Thunder will be servicing my bike. "
Anonymous , Felton, CA -
5/8/11: The staff at the HD shop in MH have been great. But Andrew in the clothing/accessories department is an excellent asset to this dealership. He knows his stuff very well. He helped me with many purchases before. He never oversells the stuff and he is honest about his HD products. He has a good taste and his recommendations have helped me make wise buying choices. Thank you Andrew and keep up the good work. Good luck with your educational career. The rest of the staff are a lot of fun to talk to. They always have a smile on their faces. I always enjoy going to the H.O.T. just to meet the guys and look at new bikes. I wish you continued success.
Ehab , Morgan Hill, CA -
"5/29/11: For over 6 months, I thought about the day that I would buy my HD Sportster 883 Iron. A certain dealership in the San Francisco area told me both in person and on the phone that my bike was in stock, and would be ready the day of purchase. I was also told that putting down a security deposit was a mere formality and unnecessary given the enormous volume of such bikes. Low and behold, purchase day arrives and my bike has been sold. Only upon questioning what the months of discussion had been about was I told that a security deposit is required to secure the bike. This certain dealership told me that I would have to wait until early August for a replacement to be shipped in and that no dealership had any Iron 883's in stock. This being May, I decided to press my luck and called House of Thunder. Rob (the salesman) was very direct and professional. Rob assured me that while they did not have an 883 iron in stock (no dealers in the Bay Area apparently did), he would get me one ASAP (not by August). Rob called me back 5 minutes later and said that they had located an Iron in Los Angeles and would have it in San Francisco by Wednesday for a standard freight fee (no additional rush charge). The Sales Manager Ken and the General Manager both worked with me on the price and came down a little (despite this being a popular bike not in stock anywhere else) and got me out the door within an hour. When I told Ken that I couldn't come back down to House of Thunder to pick up the bike personally (about an hour and a half commute), Ken told me that he would personally deliver the bike to my house on his day off (no additional charge). Don't waste your time with any other dealer. If you live anywhere near House of Thunder (or even if you don't), go see them to get your Harley. They are quick, courteous, professional and extremely knowledgeable. One of the best sales experiences I've ever had. I plan on coming back to House of Thunder when I buy my custom parts. Bottom line: Save yourself a lot of stress and time. Go to House of Thunder to buy your Harley."
Cameron , San Francisco, CA -
"6/2/11: As a new-guy to the bigger bikes and touring style I was a little afraid to start something I knew nothing about but when I met Ken and Stephanie they put my fears to rest. They were so very helpful with my purchase and all it entailed. Laura took extra time to help me select a helmet and accessories and the guys in Parts Dept. were very helpful getting seat-parts, backrest, etc. selected and installed. Great home delivery by Ken and follow up with Stephanie, will always go to them for advice and help. Thanks for getting me on the road with my dream---great team!!"
Bill , San Jose, CA -
Submitted 6/3/11
RICK , HOLLISTER, CA -
"6/11/11: On a trip with my son - we are from Michigan, we both needed rear tires and oil changes.....They did both on 2 bikes no appointment, no hassles. A big recommendation to travelers if you need work done in Cali."
Dan , Grand Rapids, MI -
"6/13/11: After alterations were made, bike was delivered to door step as agreed upon. All contacts were friendly."
Anonymous , slns, CA -
7/29/11: Had my check engine light come on while on vacation. Phil from service did a quick check to diagnosis the problem. He checked on parts and helped me with my warranty paper work. Got me back on the road asap! House of Thunder is a Great HD Shop. Jerry from Portland Oregon.
Jerry , Happy Valley, OR -
"8/22/11: Second time around for getting my bike serviced at H.O.T. and there was no drop off from the quality and experience of the staff and service. I essentially did a drop off on Phil and despite a full workload, he got my bike serviced and back to me sooner than anticipated. Two weeks ago, a couple of fellow riders expressed their disatisfaction with the HD dealership in San Jose and I strongly suggested they give H.O.T. a try. Found out yesterday, they both brought their bikes in for an oil change and were very much impressed with the whole H.O.T. experience."
LouC , Felton, CA -
9/6/11: I purchased my 2011 Road King Classic back in November of 2010. Bob Canaday was my sales rep there at the dealership. He was very professional and answered all my questions I had. Quack was the one who had me ring the bell there once my bike purchase was complete. My son got to ring the bell it was a thrill for the four year old at the time. He really enjoys it when him and I go down to HOT. One day he will make his first Harley purchase there too. The service was out standing Andrew and Pnut took care of my first service there and made sure I was completely satisfied once I had my bike back. I had a warranty issue taken care of and Pnut made sure it was handled in a timely fashion. I just want to say thanks to everyone at HOT for their helpful knowledge and look forward to many more years of that top notch service.
Jim , San Jose, CA -
"9/9/11: My wife and I were out for a ride and stopped in HOT to look at bikes and pick up a ThunderPress. I stopped at parts desk and asked a question about my security system on my street glide. I was pleasantly surprised when PNUT came outside to my bike and spent the time to go over the security system with me. I did not purchase the bike at HOT but I will certainly get parts and have the bike serviced there. PNUT took the time to answer all my foolish questions and never once made me feel like a fool for not knowing more about my own bike! PNUT was pleasant, friendly and went out of his way to spend time with us answering all questions. Love this shop!"
Bill , Gustine, CA -
"9/11/11: I want to thank the P-nut & Cal for getting me home on a Friday evening. These guys were really busy but took the time to help someone they didn't know get back on their bike. When ever I'm broke down or need a scheduled maintenance I'm coming back to these guys. I'm so appreciative, Thank you."
Anonymous , Santa Nella, CA -
"9/26/11: While traveling I became disabled near Morgan Hill. I am a member of HOG but could not get them on the phone, I called House of Thunder. They were extremely helpful, put me in contact with a tow company. The tow company was also very accomodating and friendly. They got me to the dealership where I was dealt with right away. My bike was evaluated and fixed and back on the road quickly. Philip DeLeon and Cal were the two who helped me. They are very capable and friendly. Thank you, thank you."
Leila , Sanger, CA -
10/16/11: Kudos to Philip and the Service Department team. They are extremely knowledgeable and they provide honest service at a fair price. Thank you for working with me and for keeping my bike safe and sound. Count me in as a repeat customer.
Anonymous , Los Gatos, CA -
"11/13/11: I could easily write one of these for each and every visit to H.O.T. Top to bottom the entire staff at this dealership goes above and beyond when it comes to customer service. Andy in Parts, Andrew and Phil along with my partiicular favorite Mechanic Erik in service. Andrew, Leslie and Lora in Accessories all consistently deliver top notch service. They talk the talk then walk the walk. H-D and those of us who ride Harley are fortunate to have their caliber of dealership in our area. Thanks guys ! "
Richard , Watsonville, CA -
12/3/11: My wife & I had a wonderful experiance at H.O.T. We bought a 2011 electra glide Stephanie & Rob were very helpful. We left pleased with the the deal we got on on our trade & the price of our new Harley.
curtis , stockton, CA -
"12/17/11: I was looking into trading in my 2009 FXDL sometime into the future, I've been admiring the Street Glide model for a while and couldn't decide when was the right time. I've visited other dealers and I didn't feel convinced that I would get the best treatment and attention I wanted. One day I decided to stop by House of Thunder, hearing that the sales staff were on the top of their game when it came to new customers. I've purchased parts before and was very impressed that I got the right part on the first visit. Well I ended up with a brand new 2012 street glide and couldn't be happier that the sales staff worked with me with the best deal ever! From comparing pricing from a used model to a new model. Staff there are into details on everything! So guess where I'll be buying my parts from, you guessed it...House of Thunder, Morgan Hill! Mahalo to all the staff!"
Art , San Jose, CA -
"12/18/11: Juanita and I rode Saturday on toy run----what an experience--great weather--fantastic crew at HOT--Dan was the greatest--so organized.--I was the one Dan who said to you when we arrived, I have never taken tennant rd west--then I asked you which of those homes were yours with the 5 car garages--you chuckled so professionally--Juanita and I thank you guys for the bomb run--what was the best,--HOT shows no favorites! Have a great holiday."
john juanita , Watsonville, CA -
"12/24/11: I've been a regular customer of The House Of Thunder since before they moved to Morgan Hill. HOT has been servicing my 03 FXDL since the doors opened in Morgan Hill. I have always been very impressed with the professionalism and knowledge of the staff. For the last two months I've been stopping in at HOT to look at the used and new bikes. The sales staff was always there to answer any questions and to try and help me decide, but I never felt pressured. I finally made up my mind and purchased a 2012 Road Glide, last Saturday. WOW what a ride. Once again the Sales staff and the Parts/Service guys were very helpful. I have always been impressed with the Parts, Service and clothing departments now I can say, from experience, that I am just as impressed with the Sales department. Dan - you have built a great team!! Bill Roorda - Gilroy"
Bill , Gilroy, CA -
"12/27/11: Best dealership in the state. I would not buy at any HD dealership without first talking to Robert and Ken in the HOT HD (House of Thunder Harley Davidson) dealership first. Sales was willing to work with me to provide best bike for the money (I purchased an Ultra Limited). Along with great sales, the parts and service dept. help me in picking out some up front essentials, those add-ons that you just cannot ride without. In addition, Andy and I had a great conversation on the current smog and sound laws. He make my choices on pipe, airflow and performance upgrades simple. HOT HD has the small town customer service but the down town selection, parts and knowledgeable staff."
Richard , San Martin, CA -
1/11/12: This is the best harley dealer in the State. I have been shopping for a harley a little over a year now. It seemed every time I stopped by a HD dealer they would start pressuring me to get a bike. Robert was the best - he helped me as well as went over all the details on the bike. He also gave me the tips and pointers on why he thinks I would fit better on different bikes. With all the information ROBERT provided GUESS what -I walked out of the dealership with a bike. I love my new HD as well as ROBERT and KEN's services. They went ABOVE and BEYOND our expectation with all there help. If there's one thing I can say about them is the hospitality they have for you and your family. I wouldnt recommend any other dealership but HOUSE OF THUNDER.
Anonymous , san jose, CA -
"3/4/12: I rented a Heritage Softtail Classic to ride the PCH when I was in Monterey for a conference last month. The reservation process with Albert over the phone, picking up the bike, route guidance during my adventure, and the return of the bike were outstanding. Albert is the ultimate professional and I thoroughly enjoyed the experience."
Harry , Clifton, VA -
"3/12/12: If you want a Harley and want exceptional customer service, House of Thunder is the dealer you are looking for! All the employees are very friendly. Are best experience has been with Andrew, the Service Manager. Andrew is very knowledgeable and really goes the extra mile to make his customers leave happy. We drove from Antioch to HOT, and Andrew went far beyond the extra mile to make sure we were satisfied with our repair. I definitely recommend this dealership to anyone serious in purchasing/servicing their motorcycles!"
Cody Rui , Antioch, CA -
4/13/12: Drove all the way from San Jose just for the great service! Phil was friendly as my bike was quickly checked in. Service was fast! I was in and out with zero hassles. Eddie did a great job! Thank you!
Sid , San Jose, CA -
"4/17/12: Rented a brand new Electra-Glide from HOT to ride Cal. Hwy1 with my wife. It was first time for both of us in California and we really got the best service from the staff. Albert, Andrew and Dale were the best. Gave us great local routes through amazingly beautiful country and roads. Really, we were absolutely won over by these guys. They actually felt more like old friends that you've known for years. No pressure about anything. They were genuinely concerned that we were having a great time. Well we certainly did, thanks so much to them. You also get the feeling that this is SOP for them. Everybody we talked to, the people whose names I didn't get, had the same attitude. It is just so refreshing to know such places exist. We give HOT an A1+ rating. We highly recommend House of Thunder."
Tom , Harwich, MA -
"4/17/12: Very happy with the service at House of Thunder. My husband and I rented an ElectraGlide in March. (had all of 200 mi on it) Albert, Andrew and Dale were all outstanding. Picking up and returning of the bike was a breeze. We had never been to California. They were happy to give us suggestions for some rides. Don't hesitate to use these guys for anything....They'll take good care of you! "
Sue , DennisPort, MA -
4/22/12: While vacationing in the area our 2012 Road Glide started having electrical issues. We drove to the dealership on a busy Saturday morning. They took the bike right in and immediately discovered the problem. We also purchased a part for our 2010 FB while there and the parts person was a lot of help in fitting the part to the bike. All the staff were extremely friendly and helpful. A special thank you to Nick Pieracci and Philip DeLeon !! When next in the area...we will be return customers !! --Dayle and Gary Crane--
Gary and Dayle , Allyn, WA -
"4/25/12: I went an extra 30 miles outta my way to try the Morgan Hill HD place and was pretty surprised that the overall experience was as amazing as their store. I relinquished my Harley to a guy named Ralph"" in back for 2 new tires. This man was really a professional. Instead of just throwing some tires on & getting on with other things, he performed various checks and carefully noted things I'd no idea needed attention. I got the impression he really loved motorcycles and THAT'S the only kind of mechanic I want looking over my ride. The whole gang there are a great credit to the whole Harley-Davidson franchise."""
Anonymous , Los Gatos, CA -
"5/2/12: A couple of weeks ago on a Saturday, my bike refused to start. I was at Gizdich Ranch in Watsonville. I had it towed to your place, and arrived around 6pm. The tow truck was going to drop the bike, and I'd come in on Tuesday and do the paperwork. MUCH TO MY SURPRISE"", Andrew M. was standing at the back of the driveway directing us. After my bike was unloaded, he put it in the shop for safekeeping. I asked him why he was still there, and he said he was just relaxing and finishing up, and he saw us drive in. He could have very easily ignored us and handled everything the next day, but he went the extra mile and greeted us and put my baby in a safe warm place. You have a real gem in Andrew. Thank you for having him for us motorcyclists. Most sincerely, Carl C. Schindler"""
CARL , Morgan Hill, CA -
"5/4/12: Okay, I have been in Harley shops all over the world and none has come close to the customer service experience I continue to have at House of Thunder. I was out in California visiting family and the weather was too terrific not to take it in on a bike. I went online and was sad to see that the website said that the bikes were all out. Thankfully I called the next day to just check and spoke with Albert who said, Let me see...No, I have a Street Glide for you!"" I was thrilled. I arrived, met Albert and was immediately in the presence of a new friend. His care and enthusiastic personality was awesome. He took great care of me getting set up for the two day ride. When I returned I realized he was the General Manager! If all staff are like Albert, I can imagine a couple of things: Customer care is a top priority; working under a model like Albert can only be encouraging and fun. I encourage you to stop by and just meet Albert and see what I mean. While there, take a bike for a spin! The California roads are always rewarding! Keep up the great work, Albert and team!! I will be back again and again!"""
Duane , Fort Collins, CO -
"5/14/12: Exceptional staff, facility and the only place I will ever take my bike to for service! "
Joe , San jose, CA -
"5/18/12: Just got a new back tire for the new riding season, along with some electrical work. As usual a trip to House of Thunder is always a pleasure. A biker's trip to the candy store. Fantastic service department, knowledgeable and helpful customer service, and when I want an accessory, it is almost always in stock rather than having to wait on an order. Looking forward to your 12th Anniversary celebration"
Anonymous , Marina, CA -
"5/25/12: Needed a new tire so I gave them a try. Talked to Phil in service and talk about costumer service. He was the best. I have been to many Harley Dealers and have never met such a friendlier staff from Phil in service to the lady that sold me the Legend Bell (sorry I didnt get her name) & cant forget Ken. Had a nice conversation with him on bikes & our toys. I have now found the Dealer that will get my business. Keep up the GREAT work Team House of Thunder. SS from Santa Nella Ca, "
Anonymous , Santa Nella, CA -
"7/10/12: My wife and I stopped in at the House of Thunder to help a friend of mine from Bullhead City, AZ who needed some parts for his Ultra in April of 2010. Ken (Quack) had sold us 3 motorhomes in the past and we were pleasantly surprised when we found him working at House of Thunder as Finance Mgr. We ended up going home with a 2010 Black Dyna that was very nice. We had no intentions of buying a Harley that day! In October of 2011 a new 2012 Softail was sitting outside on display. My wife really liked it and we felt we needed a softer ride but one that I felt ran well. We purchased the 2012 and had the stage 1 kit installed, mufflers, air cleaner, etc. on the 103 inch motor. It is just a fantastic bike for us, runs very good, and we have ridden a lot more as it is so comfortable. In April of 2012 I bought my wife a 2005 Sportster from them for our 45th anniversary. Phil in service has been an exceptional service person and we have been treated very nicely by the whole dealership. No problems! It is so nice to go to a place of business, see people smiling and polite, and interested in you and your needs. I would recommend House of Thunder to anyone I know. There are very few businesses any more that I would recommend as customer service is just a word. and not a fact. Everyone there has just been great and it has been a pleasant experience. Ken and Sunny J"
Ken Sunny , Los Banos, CA -
7/25/12: We are a German couple and in May 2012 we were on a tour from Arizona to Alaska as we stranded with our `91 Electra Glide in Monterey because of a defect starter clutch. We called the House of Thunder and they ordered the new starter and we got an apponintment to change that thing. After 4 days extra vacation in Monterey and with the last engagement from the starter clutch we drove to Morgan Hill. The new starter was already there and they changed it immediately. It was a fast and efficient service and everybody was very nice. Special thanks to Pnut from the parts department and to Erik the mechanic.
Harald , Chieming, GERMANY -
"08/03/12: My wife and I just returned from a weeks riding through northern Ca. on a new 2012 Electra Classic provided by HOT H-D -sweet bike. A special thanks to Albert for all his help in accomodating us through an arduous airline travel schedule. We hope to see you again next year. Best regards, Gabe & Diane Marra "
Gabe , Hillsdale, NJ -
"8/20/12: Fantastic service! My bike had a big electrical issue over the weekend and I had the bike towed to House of Thunder on a Sunday. At no notice at all, Phil (Peanut), and his tech Erik got to work and rallied and got me back on the road. Truly amazing and very impressed with the service and commitment they showed. What a great team. Thanks."
Simon , Danville, CA -
"9/7/12: The service at HOT is outstanding. I had my bike towed to House of Thunder - the tow was late, the store closed at 5pm and the folks stayed at the store until we arrived with the bike after 6pm! Many thanks to Eric, Albert and Peanut for their courtesy, effort and the kind of customer care that is rare in todays world. Both Albert and Eric stayed at the store until well passed their shift without so much as a hint of negativity. They were very kind, compassionate and understanding toward the situation I was in. They took the time to write up the paperwork and see me off before they shut the door. The repair was quick and painless. I would absolutely recommend this HD for your service needs!"
A , San Jose, CA -
"9/15/12: Dropped my bike off to have 15,000 mile service and leave it at dealership to have shipped back to Texas. I dealt with Phil (aka Peanut) and was very well taken care of with exceptional service"
Steve , Kilgore, TX -
9/22/12: The service dept. really goes the extra mile for you....thank you!
Jesse , Morgan Hill, CA -
"10/3/12: Love you guys keep up the good service, John L."
John , San Jose, CA -
"10/13/12: My experience with House of Thunder Sept. 27, 2012 was awesome!!! Thanks especially to Phil DeLeon for going above and beyond to get me back on the road in record time after having transmission & clutch problems (that were just repaired in Vancouver, B.C.). Warranty"" issues could have been a nightmare if it hadn't been for Phil actually taking the time to make call after call until he got the situation resolved. I will be telling all my friends who ride not to hesitate stopping at your dealership and to be sure and ask for Phil. I know he'll take good care of them. By the way ""Ralph Christopher"" truly is a master technician. I never had any problems with my bike all the way through to L.A., L. V., Bonneville Salt Flats, and back home to Vancouver B.C. Thanks again guys!!!! P.S. Also thanks to the 2 guy's that Phil got to ride down to Salinas to pick up a part I needed to get me back on the road."""
Gary , Pitt Meadows, BC -
"10/19/12: I first came to House of Thunder as a Walk-in in Aug 2000 while they were still in their first months in Hollister. The service deparment bent over backwards to help me with a problem, and get me home. On my second time walking through the door, and every time since I have been greeted by name on the sales floor by Steve, Dan or Albert. Treated with great respect by the parts department, and been treated as a member of the family. Even when my military duties sent me across the world and kept me out of this shop for three years, I was pleased to be greeted by name by Albert again when I walked in a couple months back. I make it a special point to visit this shop any time I am anywhere near the San Jose area."
Parke , Glarks Grove, MN -
"10/21/12: Get your bike serviced HERE!! House of Thunder is one of the best dealerships ANYwhere. I've had several bike services completed here, and customer service has been the best I've ever experienced. The entire staff is knowledgeable, helpful, willing to work with after-market parts, offers very reasonable pricing, and is also extremely military-friendly, understanding how my work schedule is and being very flexible to help me take care of my ride. The most recent service (that was finished today) was a front end replacement after a deer strike that I was lucky enough to walk away from. After the accident, I shipped my bike directly to HoT, knowing that they would set things right, and they came through in flying colors. I really can't recommend this dealer enough - check it out for yourself. -Klub"
Anonymous , Pacific Grove, CA -
"12/4/12: What a pleasant experience we had purchasing our new 2013 Harley at House of Thunder. When we arrived we thought the salespeople would stick to us like glue and I always dread that, but this was not the case. They are very informative and knowledgeable about their bikes and we had no sales pressure at all...and of course we bought a new 110 Anniversary bike, which they just delivered to us today. We are very happy with our purchase and with everyone at House of Thunder. Note: This is our first Harley. "
Anonymous , San Jose, CA -
"1/18/13: I recently had the 20k service done on my 2007 FLHRC at House of Thunder. You have a customer for life now. I was so pleased with the customer service and attention to detail. When I picked up the bike it had also been cleaned and detailed. The bike looked Fantastic, I was told that Cesar had done the detailing. GREAT JOB Cesar. It is this type of attention to detail that has won me over to have all my service work done at House of Thunder, GREAT JOB to everyone. "
Anonymous , Sunnyvale, CA -
"1/18/13: I walked in to The House of Thunder and right away I heard the THUNDER as Rob approached me. He was kind and courteous. We walked around the show room, my 2 housemates and I, looking at the bikes. Sitting on them and asking Rob questions about them, being that I have never owned a Harley. Rob was informative and answered all of my questions that I had. He was funny, so we joked a lot (which I enjoy). I finally had it down to 2 bikes, so we made an appt. to test ride them on another day. I arrived on the day in question and we went out on a test ride on the 2012 Electra Glide first. It was amazing, I was sold. When we got back to HOT I did not need to test the 2nd bike. We did the paperwork and I walked out of HOT with MY HARLEY. It is an early Birthday present for myself. I have ridden on it every day since I purchased IT. I can't say enough about the fabulous treatment I received from Rob, Quack and the rest of the crew, whose names escape me but not their smiling and genuine faces. I automatically felt like I became a part of a new family. They ALL give great hugs too if that's how you roll. Thanks guys, "
Leona , Gilroy, CA -
"1/22/13: I brought my 2007 FXDL in to your shop last week for a 15K service. Pnut DeLeon treated me with the utmost courtesy and respect, as always. He paid close attention to my needs and described in detail the work that would be done to the bike. He also suggested that the plugs be changed, since they hadn't before. I agreed and the motorcycle feels like it's been recharged! And it was ready the same day. It was also the cleanest it's been since I bought the thing, thanks to Cesar. He did a great job. H.O.T. is the only shop that I will take my bike to, unless we move to the moon :)"
Paul , San Jose, CA -
"3/16/13: I bought my first Harley, a 2003 Fatboy when they were still in Hollister. From day one it was more to me like a friendship, knew most of the employees by name. Albert, and all always took care of us, and knew my whole family. Fast forward 7 years and unfortunately I wrecked the fatboy, not my fault. Any how while still on crutches, I told Quack that if he could find me a spiced rum SE streetglide I'd buy it. On his day off, on a Monday, he called me to say he found one and was off to go get it. But the best part was the day I was to pick it up, Albert forced me to ride around the parking lot first before they would let me take it home to make sure I was ok enough to ride it home. And I know it was genuine, they cared more about me and my health than just selling me and pushing me out the door. Life has changes and now I have moved to Washington State but I just wanted to drop a note to say, they at HOT from Dan and Albert, the parts and service guys, all the way to whoever is detailing the Bikes are the Best. We look forward to coming back in 2014 for the Hollister rally, sorry guys we're going to finally go to Sturgis this year. Keep up the great service. Albert Goodan"
Albert , Kennewick, WA -
3/21/13: Had service department install wiring harness for tour pak and saddlebag lid speakers. Brand new box from Harley and it was missing left side connector harness. Guys went extra mile and made one for me at no charge. Awesome customer service!! Highly Recommend!!
Rick , Morgan Hill, CA -
"3/26/13: This was an outstanding experience, I was in and out in less than an hour. The staff were awesome every step of the way. I would certainly recommend the store to family and friends. "
joe , hollister, CA -
"4/02/13: Phil in service rocks! Took great care of my '07 Glide, answered all of my questions. Very pleasurable experience."
tony , morgan hill, DC -
"4/4/13: HOUSE OF THUNDER TEAM ROCKS! Ken & Rob in Sales took the time to show all the HD touring models and helped me select the best bike for my riding needs. Great new & used motorcycle stock to select from. Andrew and Phil in Service always puts the customer first, correctly fixes issues the first time, and knows all the models inside and out. Andy and Nick in parts always helpful and know all the latest HD parts for you bikes."
Richard , San Martin, CA -
4/5/13: Brought my motorcycle in for 1K service and Phil DeLeon was exceptional! He was able to answer all my questions and went above and beyond to help with questions and concerns I had. Its great being able to get service done on your motorcycle and also get great customer service. I would recommend Phil to help anyone. I will only have service done at this location.
Ryan , Morgan Hill, CA -
"4/6/13: The service department did an excellent job on my bike. I brought it in for a maintenance check and they found other issues. It turned out to be covered under warranty. Even though I did not buy the bike there, they treated me like I did. I dealt with Phil the most and Eric was the tech that worked on my bike. It runs sweet. Thanks again and I will definitely bring my bike back for repairs."
Paul , San Jose, CA -
4/18/13: The staff is friendly and helpful. I was kept fully informed when waiting for parts or when I bring my bike in for service. I couldn't ask for a better buying experience and post purchase service.
Ron , San Jose, CA -
"5/20/13: I enjoy walking into this dealership and feel the warm welcome from all the sales, service, and managerial staff. In the past, I have had the opportunity to ride alone side the owner of this dealership, Daniel. He is a very educated and intelligent businessman who does the right thing for the customer every time. Integrity is a key major part of Daniel's character and the manner he carries himself while hosting an event at this dealership location. "
Stephen , San Jose, CA -
6/2/13: Visited House of Thunder H-D
Anonymous , morgan hill, CA -
Mark , San Martin, CA
-
7/25/13: Had a great experience buying my bike from Ken. He spent a huge amount of time with my wife and I. He took us on 2 test rides and even drove us over to his house to show us his Harley. The whole sales and parts crew were exceptional. With a special shout out to the accessories dept. Thanks for a great buying experience it was a real highlight. Peter Frey
Peter , Santa Clara, CA -
8/12/13: I purchased the Kuryakyn Panacea Taillight system for my Fat Bob and was extremely impressed with the helpful folks in the parts department. I got everything I needed and it went on the bike and has significantly improved the visibility of my bike from the rear. Thanks for carrying it and for the helpful customer service.
William , Santa Clara, CA -
"9/8/13: My wife and I took a ride on a Saturday. never stopping at house of thunder before, we stopped in to look at some helmets. I had been shopping for one for a while. I was still unsure and I'm very picky Beverly would say, so we headed to S.F. and saw the helmet again at the dealership there. But on Sunday we went back to House of Thunder because of one reason, the sales girl (Laura) was patient,informative,and never lost her smile the whole time, and I must have tried on several helmets. thank you. looking forward to the next visit. George and Beverly "
george , modesto, CA -
"10/30/13: my wife and i were going to monterey on a wedding anniversary, stopped by house of thunder. had such a great time shopping with the help of our sales girl laura. it felt as if i was shopping with a friend. thank you for a great shopping experience - we will be back for sure, can't wait for ladies night. thank you jennie and alvin"
alvin burlingame -
"11/6/13: was travling to monterey with my wife and stopped in to house of thunder. what a great place, the sales rep. laura was awesome. she was a great help to find what we were looking for and then some. we will be back and thank you for such a warm shopping experince. alvin and jennie"
alvin -
"11/10/13: Hi folks, thanks for the usual great service. Another first class rental experience: the 2014 Street Glide Special was a joy!"
Duncan , Frome, CA -
"11/18/13: I have been to quite a few dealerships, in my area this is by far the best Harley Shop bar none. The service desk team is TOPS, they go over and above to make sure that I get what I need, educate me and with detail. I trust these folks and that isn't something I would say about any other dealership."
Keith , San Jose, CA -
11/22/13: I brought my bike in to get serviced and Phil (Pnut) got me in and took care of the problems with my bike quickly and smoothly. I will definitely be coming back to this dealership again.
Anonymous , Gilroy, CA -
"12/13/13: Great Experience working with Tony and Mark in sales for the purchase of my Softail Deluxe and the trade in of my Dyna Lowrider. They were honest and did not pressure me in anyway, extremely professional in every aspect of the buying a high ticket item. Thanks, Jim K."
Jim , San Jose, CA -
1/11/14: Very helpful parts department. Very good service department.
DAVID , MORGAN HILL, CA -
"1/20/14: Brought my motorcycle in for routine maintenance service, on 1-15-14. PD"", was the Service Writer. He was/is very professional, i.e., he is very knowledgeable in his dept, and has very good people skills. He represents your company very well. I'd have him on my sales team anytime."""
Clyde , San Jose, CA -
"1/27/14: The people at house of thunder ............. If I had two more hands , I would give them four thumbs up !!! Great personnel !!!"
Jim , Campbell, CA -
"1/27/14: Started looking for an Ultra Limited several weeks ago and 1st tried to email a dealer re. purchase that's located 4 miles from my house. When I got no response back, a good friend recommended House of Thunder. Emailed them and got an immediate reply. I rode 1 hour to House of Thunder and glad I did. Dealt with Rob, Mark and Tom the GM and was treated great! Gave me a fair price and I bought an Ultra Limited. They even delivered the bike to my house for me. A lot of CLASS!! "
Tai , Dublin, CA -
"2/12/14: I stopped in to get a price for a tire for a used Road King I had just purchased. The staff were friendly and helpful. They had the tire in stock and had a technician stop what they were doing to mount/balance my tire. I was given a tour of the service area and met the technician working on my bike. After installing the tire, they cleaned the bike off beautifully. Needless to say, I was very impressed with the service. House of Thunder definitely has my Business."
Terry , Hollister, CA -
"2/26/14: I had my Trike towed to HOT cause I was told that they had a Mechanic by the name of Eric who is the Trike Specialist. Phil the service manager asked me to come in so they could walk me through the issues my Trike had. After seeing my compensator sprocket in pieces and chunks taken out of the stator plug and everything else inside the primary, we came to the conclusion that everything needed to be upgraded and replaced. I picked up my baby yesterday and I have to say, she has never run better. Thank you Phil and Eric and the whole team at HOT for putting me back in the saddle with a huge smile on my face."
Thomas , Scotts Valley, CA -
"3/9/14: I relocated to Northern California and last week I drove over 500 miles round trip to have my Harley serviced at my dealership"", H.O.T. I passed by many dealerships on the way so that Erik Hofstad, ""my"" Master Technician, could work on my bike. Phil Deleon, ""my"" Shop Foreman, helped me set up the appointment and ordered all the right parts. He promised my bike would be completed while I waited in the showroom and as always, he was good to his word. Hat's Off to all at H.O.T. who treat me like a friend and a brother whenever I show up there. E.A."""
Anonymous -
"3/11/14: Well h.o.t. you have done it again, you have really found a gem in your motorcloths dept. I have been going to h.o.t. for years and always have had great service. But went to h.o.t. on Saturday and while looking for a shirt, overheard a sale to a customer by Laura, and her detail, and knowledge of the jacket sold me on one just by hearing her talk. I joked with her and told her she should sell cars, she has a gift. And you can tell she loves what she does. I have always left h.o.t. with a smile. Thankx for the great service. Joel "
Anonymous -
3/13/14: I just bought my first Harley and in the process shopped around for a while. House of Thunder was by far the most friendly to deal with and gave me the best deal. They had to trade a dealer in So. Cal. for my bike and then delivered it free to my residence in Livermore. The staff was extremely knowledgeable and Friendly. I recommend House of Thunder to everyone I talk to. Thank you for the great experience!
George , Livermore, CA -
3/28/14: Phil in service did a great job on my 06 Softail 5000 mile service. He took care of a few extra items a bulb and insolator I did not even mention.But the best part was when I put my bike in first gear it went in so smooth it was like a completly different bike.Thanks so much for the great job
Anonymous , Morgan Hill, CA -
"4/11/14: After a nasty crash on my 2008 Deluxe I had it put back together, painted and pretty much dressed up. What I didn't do was have an actual mechanic look at it, so although it looked fabulous it wasn't quite right. I took it to HOT for the 15,000 mile service and they found and fixed all of the little things that had been damaged in the crash. When I picked my bike up it was like brand new again. It feels exactly as it did the day I bought it. Thank you P-nut and Mike, I can ride again knowing my bike is perfect!"
Jody , Corralitos, CA -
"4/20/14: Never been so happy- thanks to house of thunder. I have been looking for a leather jacket for some time, but was unsatisfied with the ones I saw. Looked at h.o.t. for a while and had a couple of ladies helping me but nothing they showed me was what I was looking for. I was just about to head out the door, when a sales girl askd me if I found everything ok. Told her what I was looking for and she showed me a few jackets then she said wait, I have the perfet one, and it was. I loved it. I would have left h.o.t. without a leather jacket if it was not for this sales girl. Thank you h.o.t. "
Anonymous CA -
"7/2/14: EVERY VISIT FOR PARTS, SERVICE OR ACCESSORIES HAS BEEN FIRST CLASS, ATTENTIVE KNOWLEDGEABLE STAFF. PHIL, SERVICE DEPARTMENT MANAGER GOES ABOVE AND BEYOND TO GET YOU AND YOUR BIKE BACK ON THE ROAD ASAP AND FIXED RIGHT! GREAT EXPERIENCE!"
Anonymous , SAN JOSE, CA -
"7/18/14: Hi, I live in Oklahoma and ride a 14 Street Glide Special. I had a vacation planned for the west coast that included 5 days riding the PCH.. I called Morgan Hill H-D and rented an Electra Glide. First the customer service was outstanding.. From the moment I walked in to the moment I returned the bike.. Second the ride was outstanding.. San Luis Obispo, Hurst Castle ( don't miss it ) Monterey, San Francisco across the golden gate, Muir woods up to Santa Rosa.. 5 days of riding heaven.. Thank you Morgan Hill H-D.. you made this item on my bucket list easy...."
David , Edmon, OK -
7/24/14: I just purchased my first Harley from this dealership yesterday 7/23/14. Everybody from sales to parts and accessories was nothing but welcoming and helpful. They really make you feel like part of the family.
Justin , Morgan Hill, CA -
"7/26/14: The entire service and parts dept is 100% on point! These guys hooked it up when I was down and out with my bike. No questions asked, no bullshit, just total dedication to the customer and total commitment to getting it done right! My bike RIPS after the download. Thank you a thousand times over!"
Edwin , CA -
"8/4/14: I have had my bike serviced at House of Thunder several times and have always been very happy with the work. I am especially impressed with Phil, as he is very personable, professional and explains everything to me about the service that was done on my bike. I make a point of asking for Phil when I call, as I know he will be honost and up front with me. I trust his judgement implicitly. (And he's hot!!!) And I'm not implying that the other guys in Service are not honost. I just prefer Phil. He is a great asset to your company."
Anonymous , San Jose, CA -
"10/20/14: House of Thunder always gives you more than expected. They strive to exceed customer expectations. Service is always right on the money and gives you piece of mind your bike is done right and ready to ride. You never get that feeling that they are just trying to sell you something. Instead you feel assured they are doing what you want and will let you know if anything else needs attention. Parts department always has deals, some weekly, to help with the I want List"". They stock more bikes and merchandise than most dealers. If they don't have it they will get it for you. Ordered an extra large robe for Christmas 2 years ago. Didn't even know they made extra large robes. This Harley Shop has never disappointed. They have great dealer organized rides. I recommend the Pie Run. Lee aka KC Dog"""
Lee , Santa Clara, CA -
"11/10/14: I had the extreme pleasure of working with the Rental Dept. during my vacation to sunny California. I met Tony, Pnut and Albert and was treated so well. I waited to comment so people would know I had a great time and it wasn't an instant email but a thoughtful one. Your dealership is amazing and I hope to make it back there again really soon. Thanks to all!"
Stephen , Caribou, ME -
"11/19/14: Outstanding personal care and assistance. Putting the customer first. A well deserved shout out to Phil from service. A knowledgeable, customer service go to guy"", Honest and integrity. It is people like your parts and service that gives Harley it's good name. """
Ray , Monterey, CA -
"1/9/15: Yesterday, I took my 2004 Ultra Classic in for an oil change and some preventive maintenance. I picked the bike up today. What a positive experience. Upon entering the dealership, the shop foreman Phil Pnut"" Deleon greeted me with Good Afternoon, I will be right with you. He, obviously, was helping another Harley Davidson MC owner. After taking my work order and discussing the items that I wanted to be addressed, Mr Deleon, drew up an estimate of costs. I signed and left. He called me around 5 PM to tell me my bike was ready to be picked up and went over the work performed and costs. I picked up the bike today. Again I was greeted by Mr Deleon. He pulled my paperwork, before paying, he went over, in detail, what my request was and how they performed their duties for my service. We then discussed a problem with a rattle in the rear area of the bike. It was diagnosed with a loose baffle. We then met with the Parts Guy and looked at several types of mufflers. I have been a Harley Owner since 2003. not a whole long time, but I have 75 K miles on the bike, so you know I have visited several Harley Dealerships across the United States. The two best Dealerships I have visited are House of Thunder and Livermore Harley. They, by far exceeded any of my expectations. House of Thunder is close to my home and I WILL continue to do business with this, in my opinion, a five star dealership. """
Roland Ron , San Jose, CA -
I've been very happy with the quality of the service that has been none on my 2006 Dyna Low Rider. I have dealt with the service manager Phil for most of by service and working with Phil has always been a good experience.
Skip Dubrin, Pacific Grove, CA -
I do allot of traveling and have been in several Harley dealerships along the way, but by fair the best is house of thunder, the service and sales team have a great staff. I recently visited and was disappointed to find my favorite sale girl(laura)was no longer a part of the staff. She will be truly missed by myself and my wife, as she had a clear knowledge of product,
and provided the best service. The service staff is excellent.-Anonymous -
Dear Mr. Phil Deleon,We would like to thank you again for our experience at your dealership!
We appreciate very much your attention to our needs in checking our bike out.This was the best customer service we have ever received at any Harley nationwide.Thank you and God Bless.Krista and Charley Ragsdale -
I came in to this store a few months ago . Met with Rob in financing , and Rich Sr.on the sales floor . Both were extremely helpful. After shopping around at other stores around the area , and outside of the area , I came back in May , and finally made my purchase , with Rich Sr. 2015 Harley Davidson V Rod.They didn't have the color I wanted , but did bring it in a few days later . Extremely pleased , thank you so much for the assistance .Definitely will be returning. Great store , great personnel .
Venancio Hernandez, San Jose, CA -
I take my bike to House of Thunder for all its services. Every time has been great never an issue. I am always told the cost and time it will take and everything is always done on time and perfect. Phil "Pnut" in service is the best! He always takes his time with each customer even when they are busy. I hope the new owners take care of him that guy is GOLDEN! I really appreciate good customer service and find that every time there.
Ector Segovia, San Jose, CA -
I have been patronizing this dealership for several years now and have been very satisfied with their great customer service. As well, I've been happy with the service performed on my bike. However, since the new owner(s) took over, the customer service has reached an all time high. My husband recently purchased a new Dyna Wide Glide for me. Typically I run the other way when I see a sales rep coming towards me, as I want to be able to look around on my own without someone breathing down my neck. I never thought I'd say this but I was very impressed with Jeff,our sales rep. He was very respectful and gave me the space I needed. I couldn't wait to see him each time I went into the showroom. And the Service Dept has always taken very good care of us. Phil is so accommodating (not to mention gorgeous). And Leslie and Samantha in the Apparel Dept are so warm and welcoming. Everyone treats us like family. I would highly recommend House of Thunder to everyone!
-Anonymous -
I bought my bike in September, 2016 an new road glide ultra no pressure they did not try to sell me things I did not want everything was cool. over the next few months I had stopped in several times because I could not get something to work right, I never had so much shit on a bike. people stopped what they were doing to help, or got someone that could help. I work nights and get off work at 0730 am, twice now I was sitting there waiting for them to open when they opened early, once so I can get my parts and the second time to do some custom wiring work. this is 6 months after the sale. Lesley saw me waiting and offered her truck to go get some breakfast ( she knew I had been working all night), every one there is there to help you. I have been to places that were rated 5 star they could learn a thing or two from House of Thunder. all they need is a wet bar and food they got the wide screen.
Bill McNamara, CA -
Joe was extremely helpful when I had to pick out a sissy bar and accesories for my husbands bike. I had no knowledge of what I needed and Joe knew exactly what kind of bike my husband had and what would work perfectly for it. Joe was able to keep all parts and accessories under my budget. I live far Morgan Hill so Joe did not rush the process and took his time to make sure that everything was correct so that I didn't have to come back down . Thanks Joe for being patient with me and getting what my husband wanted!
Gabi Williams, LOS GATOS, CA -
I was in there to get something wired up on my bike. Don the technician told me it would be a few hours ok no problem. He then found out I was going to walk down to a restaurant to eat. He would not hear of it gave his keys to one of the shop people to drive me me and my daughter down to the restaurant then when finished with my bike he drove down and picked us up. The work was done right looked good, and the service is outstanding way above 5 star.
-Anonymous -
I have been to dealerships in the past that have ignored me and I eventually left. Coming to this dealership was such a pleasure. I was greeted with a smile and a warm welcome. She showed good product knowledge and answered all my many questions with a smile. I will be back to buy my first Harley. Thank you to the sales women(Laura)
I thank you for treating my like a person, and not just like a wallet..thank you,
R.W-Anonymous -
I could not be happier with House of Thunder. Everyone from sales, front office, parts, service, and employees is top notch. It is apparent that there was good hiring and good training. Polite, professional, and caring shine every time I come to the business. It is obvious that they want me to be happy with my Harley and go well beyond expectations to ensure I am taken care of.Thank you.
Greg MorrillGreg Morrill, Morgan Hill, CA -
First of all, lemme say that Im writing this because I was so blown away with the service not cuz someone asked me too. Buying my first bike is stressful enough. The last thing I want is a pushy dealer thats just looking for a sale. House of Thunder is not your typical dealer. Theyre more like a family. Right off the bat, my phone call inquiring about a particular pre-owned model was answered quickly and friendly. So I came down to meet with Joel, who was super knowledgeable and chill. He let me ask questions at my pace, helped me weigh pros and cons of different bikes. Hell, he even wanted to know more about me, and how I want to ride, to make sure I was interested in the right bike. There was an immediate level of trust. This guy knows his shtuff. Later, when I decided to pull the trigger and buy the bike of my (beginner) dreams, I came down without a car thinking Id ride the bike home. Laura (who actually had the day off!) was cool enough to drive me to the bank to get the proper funds in order. And when it was time to wrap up the sale, the day was late and the wind was strong. So riding home wasnt a good idea for this newbie. No cabs or cars were available to pick me up, so Joel offered to take me back. Seriously? Whoa. I dont think my own friends wouldve given me that ride. These guys are awesome. No pressure. No BS. Great bikes. Amazing people. When I get more experience on the open road, and want to upgrade to my next Harley, Ill without a doubt be stopping down to the family down at House of Thunder. Thanks guys!
-Anonymous -
I came in just to look at the new low rider S. i was blown away by the sales girl there and her personality. I ended up purchasing the bike that day, I am so happy with my new purchase. Picked it up today and had to stop by friends to show it off, thank you Laura for being you (real)Thank you again.I.
-Anonymous -
Great experience.....walked in to House Of Thunder just to look around, moved in to the area about a year ago, and have always wanted to come in and see what it was all about, we both ride but do not have Harley's.
I have always rode dirt bikes so not sure i would be able to handle a Harley, but our sales person (Laura) was so great, she took the time to go through several bikes i also sat on them and she allowed me to find what was comfortable for me. I had the best time with her as a person and sales women. My husband and I are ready to make that step to buy a Harley only because or her talent and knowledge of information and I really appreciate that she was not in a rush to sell me one, just to make me feel comfortable and at home.. That is really important to us. Thank you again..Karen, doug-Anonymous -
I was talking to a friend that recently bought a bike from House Of Thunder,I have never even been on a motorcycle in my life, I was so hesitant to come in and even look, but took the plunge and went in and met a sales person named laura, she was so great, she helped me to feel comfortable,welcomed all my questions and concerns. she took the time to go over all the bikes to help me with find the right fit for me, she took her time and was so patient, with out her taking the time with me i would have never considered buying a Harley. I am so happy that I did. she put all my reservations to rest, and I walked out with a smile on my face. I really think if you are thinking of buying .. go see laura, she is so sweet and helpful. I have been back several times and she is always greeting me with a smile and still helpful. The day after i got my bike she called and asked how my ride was, and if I needed anything. follow -up is important to me and i was so grateful to her for seeing how I was, as she knew it was my first ride and my first experience, and she made it great.. Thank you.
Chris-Anonymous -
I wanted to return to MC riding. I searched all bands of MC's but was really looking for a HD. I went to 4 different dealers and by far, HOUSE OF THUNDER was superior to all of them. While not bad experiences at the other 3, HOUSE OF THUNDER was head and shoulders more friendly, understanding, patient, and just a better place to be. Sales personnel were so patient teaching me the differences not only in HD models but comparing other brands as well.My experience with the parts and service since that time has been excellent. I am pretty easy to satisfy but they exceeded in aiding me to what I NEEDED VS WANTED and helped with my first service (I purchased the 1/5/10/15 K warranty)was beyond my normal satisfaction level.Any questions I have had have been quickly answered and I was patiently shown what I was doing wrong without making me feel stupid for not reading the manual enough.Accessories, while buying HD brand are rather pricey, are not out of control. The staff is patient and easy to work with, teaching and helping me in my learning curve to find items that work for me.All in all, I have NEVER had a negative contact while at HOUSE OF THUNDER.I am so happy with my HD Electraglide Ultra Classic low and I have not been in the slightest regretful for my selecting HOUSE OF THUNDER to be my HD dealer. And no they didn't pay me to say this :)
Gregory Morrill, Morgan Hill, CA -
Sonney was awesome. I sent in an email stating what I wanted. When I arrived at the Dealership after a 3 hour drive Sonney had my motorcycle right out front. He had the motorcycle EXACTLY how I wanted it. Everything was great, even Shawn was great, except for his favorite football team
Jerry Bodine, cambria, CA -
I very recently purchased a new Street 750 at HoT. The honest truth is I didn't plan on buying the day I had a test drive scheduled.I was looking at a few other options and wanted to wait until later for the new"riding season". Long story short, I rode the bike and the rest is history. Laura and Shawn was extremely helpful in getting me out of there quickly (I had a sick 7yr old in the car) and they even stayed until after closing time to make sure I had everything taken care of. I will definitely be stopping in there to take care of all my Street's upgrades and the accessories I plan on buying. I can't remember all the names at the store, but EVERYBODY there was extremely professional and went out of their way to provide outstanding service!
-Anonymous -
Let me start by say this is more than a 5 star dealership! When I first started looking into buy a Harley Davidson a year ago, House of Thunder was the best dealership that I said I would buy from!I visted 5 dealerships. It all started with the help from the salesman Sonny Rodriguez who contacted me from a salesman who no longer is a salesman but works in the service dept.It started out with me looking at the Street Glide then the Road Glide, both are beautiful bikes. When ran numbers everything came up that I could purchase one with my financial situation. So I thought about it for 3 months and figured after riding a Street Glide, that the Street Glide was not the bike I wanted to just ride around town on. So I started thinking about a different bike (smaller in size and better for my budget.I let Sonny know this and we went from there.He was great with with my decision on looking at something smaller.We where going back and forth on different bikes and every time I would go in and talk to him I would keep looking and sitting on this one Dyna Street Bob they had on the floor. So to make a long story short, I texted him about that bike and texted me back with the down payment and monthly payment I could afford! Went in on a Tuesday after work with my down payment and got the bike. It's funny cause I wasn't looking at the Dyna Street Bob.Rode it home from Morgan Hill to San Jose and fell in love with it!!!!!!!! Thank you to Sonny for all the help and patience with me and helping with putting me on a Harley within my budget! I also would like to thank Pam in financing for explaining everything to me and making signing a pleasant ordeal!Also to Stephine (Dyna Queen) in parts for the knowledge on my bike! Thanks Stephine. If you own a Dyna talk to her about it she is great! Also thanks to Jordan in clothing for helping me with picking a riding jacket! OVERALL THIS PLACE IS NUMBER ONE IN EVERYTHING THEN DO!!!!! Very upscale in service to make your purchase very satisfying! They will make you definitely feel like a family member! So if you are in the market to buy a Harley I would definitely go to House of Thunder in Morgan Hill. THANKS EVERYBODY AT HOUSE OF THUNDER FOR ALL YOUR HELP!!!!
Darrin Scott, SAN JOSE, CA -
I feel my bike has more value because of the way that i was talked to and the service is amazing! no waiting around to be helped out, my smile has not left my face since roll out on new bike:)
scott stixrud, hollister, CA -
After looking for my bike for a whole year, I finally got it. After hearing a great deal from Sean, I couldn't pass it up, not to mention the low interest rate that really got me to do it. I want to thank you for the great service and attention from everybody in the store. Keep up the good work, as you have just earned a lifelong customer, despite the far drive from Newark to Morgan Hill. Thank you very much for making my Christmas and Happy Holidays to you all.
Adrian Arroyo, Newark, CA -
I just picked up a 2017 Street Glide. The entire purchase was painless, easy to deal with, easy about negotiations, awesome little perks. Complete honesty in every department, they talked me out of spending money that was unneeded and I really didn't expect that. I am very happy with my purchase and the whole event. These people will be my go to for anything I need Harley related.
James Dudley, San Jose, CA -
I visited the store
Aarron Gravenberg, Morgan Hill, CA -
Sonny did an amazing job getting on our unique situation. From the very beginning when I inquired about a bike online to the moment I rode off the lot he was very enthusiastic about getting us qualified and I could tell he was passionate about his service and role at House of Thunder. With his knowledge on Harley Davidson motorcycles and professionalism we were able to make a better decision on what bike would be a smarter purchase for us. His honesty is beyond what words can describe. We did not feel like we were being sold to but catered to instead. I would trust him with my check book if I ever forgot it on his desk. I am extremely happy with the bike Sonny recommended. I had my eyes on a different bike at first but Sonny had his eyes on my best interest and I'm glad I went with his recommendation. I will direct anyone I know who is in the market for a bike or service to go to House of Thunder. Although we live in Milpitas, it's worth the ride. I will definitely be back as a repeat customer. Thanks again!
Victor Gomez, Milpitas, CALIFORNIA -
Absolutely killer sales, parts, service and finance staff. Jason really made me comfortable while bike hunting. Staff even followed up via phone after I purchased on motorcycle to see how everything was going! Really great group of guys and gals at House of Thunder. Will do business with again, for sure!
Kyle Wowak, San Jose, CALIFORNIA -
Laura Pryor made everything so easy she help me step by step on getting my first bike,and everyone at the dealership made me feel like part of the family. Laura Helped me to figure out what I wanted to get ,but helped me find the right price range. I walked out happy I bought a bike there and will definitely be buying my nest bike there too.
neal Brace -
I wanna thank Peanut for the kick ass job him and his team did on my bike, he made it his priority and got it up and running again like it was brand new. Just wanna say thanks man for the killer customer service and being an awesome mechanic, this is exactly why House of Thunder is the the only Harley dealership I'll go to! Keep up the great work guys!
Ryan Harrison Mr Hateful MC, San Jose, CA -
Jason was great to work with! He listened to what I was looking for in a bike, and pointed me in the right direction. He did not pressure me at any point, rather he let me take my time to make my decision. When it came time to close the deal, Jason walked through the process with me, and had every thing ready for me at delivery. Overall, buying a Harley-Davidson at House of Thunder was a great experience. Everyone in the organization is ready to serve its customers. If you are looking for a new or used Harley, I recommend visiting House of Thunder where you will be valued and respected as a customer.
-Anonymous -
I just bought my motorcycle there, it's a 2014 breakout, Jason in sales is the person that helped me with all my questions, he is very knowledgeable and very helpful, his customer service is awesome. During the process of my purchase I was introduced to every member in all the departments of the store and made me feel like part of the family. I like that I get calls from different members of the store including Jason to just check on me and see how I like my motorcycle, I can't say enough about their great customer service.
JJ Moreno, Watsonville, CA -
i wanted to let every one know that i have never been to a Harley dealership, where i felt so welcomed, my wife and i where traveling to San Francisco and a weekend get away, decided to stop at your dealership because I have never been there before, we where welcomed by a young lady in sales Laura and she was so gracious and knowledgeable on the Motorcycles. I asked every question and she was happy to answer, i have an older Harley 2009 St Glide, I am now thinking of trading it in at this dealership because of the way I was treated with respect and she was not pushy. Before I left I wanted to thank her for everything, because i have never been to a dealership that was so welcoming, and was treated like a friends instead of a possible sale. Thank you I will buy my new bike there no matter how far I have to travel.
dougjanice west, palm desert, CA -
Laura and the team at house of thunder treated me like a family member, went far beyond the call in getting exactly what I was looking for in a motorcycle, and delivered it on Father's Day Sunday. Now that's what I'm talking about !! Over the Top customer service. Thanks to the whole team that made this experience truly one to remember.
Robert Salinas, Watsonville, CALIFORNIA -
so I want to give a big thanks to Mr. PNUT aka Phil Deleon. the man at the service desk for do everything he could to make sure I was taken care of. he was polite, respectful and had plenty of knowledge and information on what needed to be done. I also would like to thank Jason the service tech. that worked on the bike for me. my baby is running smooth and feels like a champ. I recommend anyone needing your bike to be worked on THE HOUSE OF THUNDER is the place to go. thanks HOUSE OF THUNDER for the great service
roman martinez, watsonville, CA -
Laura was very friendly. She showed me a couple of bikes that I might be interested in. I fell in love with the Low Rider S but unfortunately I was unable to get it, but she showed me the Softail Slim. Laura and her team did everything they could to make sure I was satisfied with my purchase. They made it easy for me to join the dark side.
Daniel Angulo, Gilroy, CALIFORNIA -
So house of thunder has been my go to Harley dealership since I first went there to start looking into a new bike. Why u may ask? Because I live so much closer to San Jose Harley Lane splitter. Well ill tell u. Because at HOT ur treated like family no matter how u look or. Dress or talk. Not so at SJ.
Anyways I've been a Harley owner now for one year. In that years time HOT has come through for me on more than one occasion. Most resccently when I was in a crunch getting ready to go on a road trip with my lady and I needed som bolts for my backrest mount. I called and spoke with Phil in HOT service dept. he told me what size bolts I needed and what would have to happen for anyone to help me. I told him I was gonna try lane splitter to see if they could help. Needless to say they told me no.
So I went to HOT they hooked me up. Not only did they get me the correct bolts for my docking station Phil also printed me out some instructions on how to install the whole thing.
I love the whole experience at HOT. Sean and his beautiful wife are always there with a smile and a hello. Phil in service always got my back and is willing to help. Stephanie in parts is the best. Always giving me other options. Trying to stay in my budget or just letting me know I don't really need something.
All and all when people ask me were to go to get their new bike or bike parts I always tell them House Of Thunder. Maybe a lil out the way but way worth it. Thanks guysJerome Meyer, Santa clara, CA -
jerome meyer, Santa clara, CA
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I wanted to thank every one at house of thunder. I started this process with an inquiry to purchase a Harley back in April , have not rode a Motorcycle in several years, 13 to be exact. I have wanted a Harley for years but always had to put purchasing one side, kids are grown now so thought it would be the right time. I could not believe after all the obstacles i challenged the House Of Thunder with after 4 months of putting Challenges on Laura she never gave up on me and trying to help me to achieve my goal and get on a new Harley Davidson. Laura was never pushy, she allowed it to be on my time, Laura is the greatest, she guided me through the process and help me every step of the way . I can not say enough about this sales lady, she has made a long life dream come true with no hassle and the process was as smooth as butter. I would recommend if you are looking for a new bike or even used one go see Laura, she is the most wonderful person with the biggest heart and a smile that let's you know you are a part of the Family and it is not just a sales pitch, House Of Thunder makes you feel that way. as much as it was a challenge to get approved Laura made it Happen along with Shawn wells the best people are at House Of thunder for your Harley Needs. Thank you again so much. I will have the best Birthday this year Thanks Laura for making it happen. Gary
-Anonymous -
Katrina Gonzales, Sunnyvale, CA
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Bought my new 2017 Iron 883 on Monday. My experience at House of Thunder is exactly how it was supposed to be. I previously bout a street 500 from another dealer and it wasn't a very good experience. A friend of mine referred me to see Freddie at House of thunder. I believe he went above and beyond for me. He didn't pressure me and made sure I knew exactly what I was getting. I enjoyed purchasing my bike, they got my payments exactly where I wanted them. I had a great feeling leaving the dealership this time. Not just because I'm in love with the bike but the customer service I was given. Everyone who helped me on Monday was extremely nice and knew what they were talking about. I definitely recommend going to House of Thunder! Ask for Freddie :)
Katrina Gonzales, Sunnyvale, CA -
This place was great atmosphere. Unlike some places I've gone all the workers here seem to care, and get along with each other. Freddie was a tremendous help in this expirence, as he truly did everything in his power to help make sure I left with a great deal and great bike. He also helped me find the perfect fitting bike for me, as what I was originally looking for was not the right fit. Overall I will definitely return here and recommend to my other riding friends and family, in a heartbeat.
David Connolly, Morgan Hill, CA -
"I came into house of thunder thinking to my self that i would not walk out with the Harley of my dreams, I thought I would have to settle for what I could afford, being only 20 years old and not much credit, and getting ready to join the military, but I was so wrong. I meet a sales women by the name of Laura, she was fantastic. she went to several bikes to help me pick out the right fitted bike for me, as well as making me feel as if I was right at home in the dealership. I was so impressed with her knowledge of the bikes pointing out different features and the benefits of the bike.
I will tell you this, I am in the air force now, and I tell all my friends to go to house of thunder for there Harley needs because there is no other dealership that will give you the time and patience and encouragement, and professionalism that Laura will give you at house house of thunder. my father was equally as impressed, and is now riding my bike while I am in boot camp. thank you again Laura. I would suggest to any one that thinks you can not get approved and may have a challenge to purchase go see Laura she will guild you through the process with ease. Thank you House Of Thunder team. and Laura you are the best.
Daniel"-Anonymous -
I rode in to House of Thunder with my friend and Freddie Ulloa greeted us both upon entrance. He noticed that my friend already had a bike and asked me if I was interested in owning my own. I ALWAYS was interested but just never took the plunge. Needless to say, at the end of that conversation, I came out of House of Thunder as a new 2017 HD Dyna StreetBob owner! Freddie was never pushy and did not give me the typical "hard" sale that I've experienced in the past. He was patient, explained the different features of each bike and answered each and every question I had. He gave me 100% of his attention while I was there and walked me thru the entire buying process from selecting the right bike to financing to helmets, wearables, etc. Stop by and see Freddie!
Donna Castillo, San Jose, CA -
Five Star Experience Overall. I recently purchased a 2018 Street Bob from Laura and the Sales Manager Shawn. Both were efficient with my time and were able to answer all of my questions. Honestly, I had no idea I would be purchasing a new bike...I literally went into the store to buy a new pair of boots! However, Laura was super friendly, respectful, knowledgeable (she could answer all my questions about the new 2018) and quickly put together a trade-in value for my original bike. Although, I lived out of the area, the sales staff easily accommodated me over the phone and even made the hours convenient for purchasing the new bike. I had gone to two other dealerships for comparison in sales service and the outcome was the same-Morgan Hill had the BEST in delivery of sales and service. I will continue to do business with them and stop by on a random drop-in when I'm down in the Bay Area. Thank you again to all of the staff for making my purchase transaction go smoothly.
Emily OShaughnessy, Fair Oaks, CA -
I,ve never walked into a Harley store before. I eventually purchased my bike from "Pain Givers" - mostly because of location convenience and a "special" service pass. Ever tried calling them??.... you'll hear an automated listing that transfers you to a department you didn't request. Then if a live person picks up, you'll still have to wait. Hiccups with the phones and internet, I understand. It just happens more than not. Oh yeah, scheduled my first oil change with Pain Givers service center (JUST TO BE CLEAR - THEIR SERVICE CENTER IS INDEPENDENT FROM THE DEALERSHIP. Nice folks at the dealership, but still) I told the counter rep that I will be waiting during my oil change and was told it shouldn't take long, so I shopped around. And around, and around. The technician started the job on my bike 30 minutes after scheduled time. Close to 2 hours go by and no call or text notification. I ask for the status on my bike and the rep checks with the tech. He returned to tell me that the service is done, but my bike is #3 in line for a bike wash. Now,I've been there for 3+ hrs, for an oil change; I have places to go - people to see. The counter guy knew it. I even saw him write on the service ticket that "customer's waiting". I was very unsatisfied with the details, or lack thereof, of what an oil change consisted of. Now about my online shopping experiences... H-D.com is a great site. The options I like are "pick up in store" and "check store stock". Every time I click on Pain Givers button to check their stock, they're always "out of stock". Not even a "call store to check stock". That's when I saw the House of Thunder address listed.... and with a "parts in stock" button lit up - suggesting that I "add to cart". Well I did. So I jumped on the bike and drove south for 15 minutes. As soon as I walked in I knew this is where I should've gone from the git go. I was greeted by everyone with a smile, a quick "can I help you find something today?" I say "no, just looking and picking up a part - but if I do need something - I'll find you". No hovering. No pressure. I found the House of Thunder very comfortable. The incredible decorative recessed ceiling and light set up is cool. The way the store is set up is very easy to navigate through. And WOW!! they have some really nice clearance items from parts to clothes, all marked accordingly and reasonably. As for the House of Thunder's service and parts personnel, - Mr. Dylan V.N. greets me and shakes my hand and says "welcome to the family, I hope you like the House". I thought that was clever. I told him what I wanted. He checks his parts stock. BOOM !! there it was - on the counter. I went there for one thing and walked out with a 40% off mesh riding jacket for myself and some gifts for others. 5 other parts on I wanted were on placed order. My items were to arrive on Dec. 8th. I received a call on Dec. 4th letting me know that four of the items arrived with one being back ordered. Without having to ask the question "when will it be in" Dylan tells me that he'll make sure the item is here before Christmas. And I totally believe him. Dylan knows his Harley's and will gladly share all the information he know's about 'em. If he doesn't, he seeks out the answer from another friendly coworker. I've not had the pleasure of meeting everyone in there, and I'm sure they're all great people, but for genuine, quality customer service and questions about Harley's - Dylan is top notch. I will be a House of Thunder family member for life. Thanks for reading. - R. Elliott
Robert Elliott, San Jose, CA -
I walked into house of Thunder to use there bath room, Actually, when a young lady approached me (Laura) and said you know we sell belts here, and chuckled. as I was pulling at my pants. she took me over to motor cloths department where Leslie was so helpful and just a pleasant person to talk to, after leaving i was still looking at the Laguna orange breakout that was there just loved the color, laura said what your not leaving with out your new Harley right, we got to talking about the bike she was so friendly, and knowledgeable on the bike it blew me away, with how she could give me all the features an benefits on the bike. she made it feel like it was already my bike. after talking for a few minutes needless to say I walked out of there with more than a belt. I love the way the dealership handles the purchasing process, it was friendly, personable, just over all a great experience, after all they already did for me they even offered to deliver the bike for me because i was going out of town for work, at no charge amazing no one does that any more. to go out of there way for me,i live in dixon so not a quick trip. I just want to tell every one, if you are looking for a Harley don't wast your time like i did shopping around when your ready to buy go see Laura at house of thunder she will take good care of you and give a price you will be happy with. The follow up on making sure my bike was delivered and all was OK afterwards that is rare in it's self no one cares after you leave just want you to buy, well not do at House Of Thunder. thank you Laura your are the best, and such a wonderful smile and always friendly, and genuine. Thanks James
-Anonymous -
Tiara Sotelo, SAN JOSE, CALIFORNIA
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I was looking to purchase a Harley . I was referred to Salesman Freddie Ulloa by many of my friends (he's a popular salesman). First off I was very indecisive and not sure what I wanted. I had called Harley and asked for Freddie. I gave him my story and he was very patient with me. From my initial call to Freddy it took me about a month to actually purchase my bike. During this time Freddie would follow up with me and give me encouragement and advice. Freddie also guided me on my financing. Freddie is very professional and knowledgeable. I never felt pressured to make a decision. In the end Freddie made it happen for me. I am so grateful to Freddie and House of Thunder is lucky to have an employee like Freddie Ulloa.
TIARA SOTELO, SAN JOSE, CALIFORNIA -
I shopped 6 different dealerships prior to House of Thunder. My experience here was one of amazement, excellence and integrity. I felt comfortable through the whole process (as woman, usually i'm treated differently when it comes to cars and Bikes). Freddie Truchah Ulloa treated me with respect, integrity and kindness, completely honest with the process and made the purchase experience EXTREMELY effortless. Freddie is knowledgeable, easy to talk to too and treats customers like family. I have referred everyone I know that is interested in a bike to Freddie because I know that they will be treated with the utmost respect, get the correct information and the best deal on a bike in the state of California. I will forever be a customer/family member of House of Thunder because of Freddie! Thank you so much for help and guidance with something that brings me such great pleasure........... RIDING, ABOUT TO BE BACK ON THE ROAD!
PS DON'T WASTE YOUR TIME CHECKING OUT THE REST-----START WITH THE BEST! HOUSE OF THUNDER, (tell them Connie sent you)Connie Bowens, concord, CA -
I recently purchased a motorcycle from HOT and wanted to share the experience. Brian made my wife and I feel right at home as we talked shop. He clued into what I was interested in and was able to show me the perfect ride at an exceptional price. His low pressure approach was very warm and appreciated. After the purchase we were introduced to the HOT staff and they all made us feel like a new member of the family. I'm looking forward to attending future HOT events throughout the summer, and maybe catching a group ride or two.
Paul Cabral, Gilroy, CA -
I purchased a 2008 CVO bike. I also purchased a 5 year extended warranty which came in handy when some age related minor things needed attention. Great experience. Wish I could buy one of every bike. :-)
Tracy Drummond, Morgan Hill, CA -
Fredy made buying my first Harley-Davidson very easy.
Juan Hernandez, Watsonville, CALIFORNIA -
Laura did an excellent job on finding me the exact bike I wanted with all the upgrades. I would highly recommend her for anyone looking to buy a bike.
james garcia, san jose, CA -
The buying experience for my first bike something to remember. The staff was helpful, knowledgeable, and friendly. Ringing the bell was cool gesture when the deal was done. I needed to leave the bike there until the next weekend because I really didn't go there t, actually, purchase a bike. Lol!! So, I pick up the bike and my maiden take off was a little shaky. (wasn't use to the weight of the bike) The salesman, gave me his number and old me to let him know when I made it to my destination. Now that's Customer Service!!!........THen 2 months later I received a refund check for being over charged for DMV fees!! Now that's Customer Service!!
Rodney Battle, Campbell, CA -
Hi Harley Team.. Thank you all so much for a great experience in purchasing my new bike.. I'm so happy.. It's a beautiful bike. Laura, and Everyone there was so kind and professional. The experience is what i was hoping for in buying my new Harley. April W.
-Anonymous -
The sales person Laura Pryor was very helpful and knowledge about the bike and the parts professional Dylan Van Niekirk was helpful with the extra parts that I wanted to order, everyone at the dealership were helpful and made me feel comfortable through the whole process, I will be very happy to recommend the House of Thunder as a great place to buy a Harley Davidson bike, thank you to all that was involved in helping me with my new Harley
Ronald Lopez Sandoval, Los banos, CA -
House of Thunder has a great team of knowledgeable staff who make just walking in to the shop enjoyable. They are genuinely excited to help you fine the right bike, and walk you through each department of everything and anything you will ever need to live that HARLEY Life. I never felt pressured to buy, every interaction made me feel that my best interest was the priority. The great thing about House is their affiliating sister stores in Salinas and San Fransisco, if what you need is not at the shop they can get it for you from another shop. They also have riding courses, and bike night events :) Overall, great experience and family atmosphere. THANK YOU FREDDIE and THERESA for introducing me to your awesome team and getting me on a bike!!!!
-Anonymous -
My Name is Ron Sandoval, i lost my house in a fire and i lost everything including my Motorcycle. I walked into House Of Thunder not knowing if i would be able to get on a new one. I met the sales women named Laura, she was so warm and welcoming to me and my sister, we looked at the st glide and we talked about options, she offered us water and a friendly smile, i was very reserved and not knowing anything about the new Harley's she was happy to go over everything with me, i was not sure if i would be able to buy the bike , after a few days Laura contacted me to follow up, never pushy, and always friendly, she let me make the choice on my time, that meant the most to me, when i came to see about getting my bike she even took the time to put the bike where she knew my mom could see it, and came out to greet her to make her part of the excitement. i would really recommend H.O.T to any one that wants a fair, easy to work with, helpful in my decision making, friendly, and just made me feel so warm and like i was really part of House Of Thunder's family. thank you so much . Laura, she made my mom's day!!! i will be forever thankful to her.
ron sandoval, los banos, CALIFORNIA -
I walked into house of Thunder to use there bath room, Actually, when a young lady approached me (Laura) and said you know we sell belts here, and chuckled. as I was pulling at my pants. she took me over to motor cloths department where Leslie was so helpful and just a pleasant person to talk to, after leaving i was still looking at the Laguna orange breakout that was there just loved the color, laura said what your not leaving with out your new Harley right, we got to talking about the bike she was so friendly, and knowledgeable on the bike it blew me away, with how she could give me all the features an benefits on the bike. she made it feel like it was already my bike. after talking for a few minutes needless to say I walked out of there with more than a belt. I love the way the dealership handles the purchasing process, it was friendly, personable, just over all a great experience, after all they already did for me they even offered to deliver the bike fo r me bec ause i was going out of town for work, at no charge amazing no one does that any more. to go out of there way for me,i live in dixon so not a quick trip. I just want to tell every one, if you are looking for a Harley don't wast your time like i did shopping around when your ready to buy go see Laura at house of thunder she will take good care of you and give a price you will be happy with. The follow up on making sure my bike was delivered and all was OK afterwards that is rare in it's self no one cares after you leave just want you to buy, well not do at House Of Thunder. thank you Laura your are the best, and such a wonderful smile and always friendly, and genuine. Thanks James
-Anonymous -
I had an awsome experience buying my first Harley, all the staff made everything from picking out accessories to purchasing my brand new FXDR a painless and enjoyable experience, very friendly and helpful every step of the way, i will be definitely buying the street glide in a couple years from house of thunder i wouldn't go anywhere else. Thank you to all the people that made my experience at house of thunder one i cant wait to do again.
Daniel Ancheta, MERCED, CA -
I had to replace a threadbare rear tire on an '08 Fatboy and I was able to get the bike in and serviced quickly. Jonah, Chris, Brendan, and Stafford took care of the job and even cleaned 2 years of oil and grime off the bike. The cleaning alone saved me a whole days worth of work. Since I ride the bike every day I have had ample time to check out the new brakes and rotor, the new tire, and a good looking bike and I am 100% happy about everything. Thanks guys!
-Anonymous -
My wife &I have been having major issues with our Harley Sena set.
Leslie In in your clothing Department has bent over backwards to help us get a resolution. She is an outstanding assets to your company. If everyone treated customers with the same care & kindness she shows everyone the world would be a better place. I have owned my own business and only wish I had an employee with her professional work ethic. Hang on to her she is a GEM !Glen Davis, San Jose, CA -
Bought my first Harley on 11/19 what a great experience everyone there were awesome made everything so easy I highly recommend if your in the market for a new or used Harley make the trip to House of Thunder it's worth it.
Chris Day, Coarsegold, CALIFORNIA -
John did a great job sorting out the issue I had with my WHIM! Super professional!
Kermet Schweigert, Hollister, CA -
I was a first time rider shopping around and have been to multiple Harley shops and have been judge and felt unwelcome, but not here. From the first moment I walked in and was greeted by Freddy and explained what I wanted everything just fell into place. He made me feel welcome and at home. I have never experienced just amazing customer service from start to finish of the whole process in every department there making me feel like I was part of their family. Thank you and we will be back!
Francisco Camacho, Union city, CALIFORNIA -
I've bought a few bikes from Rich Sr... I wont buy from anyone else or any other Dealer! Thank you Rich Sr. and Pam for always taking care of me and my friends! Always a fantastic experience. Roberto
Roberto Recaido, SF, CA -
Cant say enough good things about the service dept. I was on a road trip to northern California and my electrics started going crazy. Had no digital readouts, no odometer, trip meter, tach, remaining miles, nothing. The speedometer gauge showed zero even though I was at highway speed. The only thing that was on was the check engine light. Was afraid to turn off the bike for fear it wouldnt start again. When I got to the hotel, I finally turned off the bike and called the nearest H-D dealer, which was House of Thunder, about 40 miles away in the wrong direction. I figured I was going to be stuck for a couple of days even finding a dealer that was open since this was on a SUNDAY about 4:30 pm. However, the dealership was open and the service dept assured me they would have the service manager call me as soon as he was free. Sure enough, got a call from Henry in about 10 minutes. He had me sit on the bike and walked me through the diagnostics to clear the code and the engine light. It took a few tries but eventually I got the gauges back, the bike started up and everything worked again. Continued my trip and havent had an issue since. This was customer service to the extreme. Thank you, House of Thunder!
Sandy Wietecha, Indio, CA -
Shout out to Phil aka "Peanut" & Rich for getting my Kodlin lights and lowering kit squared away. Got the job done right!
DJ Nick, Napa, CA -
I purchased a Road King late last month I wanted a softtail but got approved for the Road king. Im so glad I did! Sonny was spot on with his assistance and Sr. is still the man, could not have done it with out him!!! Kudos to House of Thunder Morgan Hill...Having never Ridden a Road King, the ride back home to Salinas was a blast and after a good hour or two it was pure pleasure and quite different from my previous Bikes. Visit, House of Thunder Morgan Hill for all your HD needs or wants!!!! P.S. I personally approve this message!!!!!
MARLAND STEEPLES, Salinas, CALIFORNIA -
The service that P-NUT provided was top notch from the moment I came in to the moment I left. P-NUT was quick to get the part that was needed and the turnaround on the service was quick if you need help in service P-NUT is the person to go to
-Anonymous -
This was by far one of the best all around overall positive experiences I have ever had with a dealership. From the moment I walked into the dealership it was 110% positive and informative. I purchased a Road King Classic and having never riden a touring model, lets just say the ride home almost put me to sleep it was so relaxing. Thanks to Rich Sr. and Sonny from my heart and thank you to HARLEY-DAVIDSON, for making a superior Motorcycle, and an all inclusive Finance Dept!
MARLAND STEEPLES, Salinas, CALIFORNIA -
House of Thunder Harley Davidson in Morgan Hill, California is simply a great place to purchase your dream Harley Davidson motorcycle. They have an excellent selection of bikes, accessories and a professional staff that will work hard to offer you a great deal. Speaking of the staff, I had the pleasure to have a truly hard-working and dedicated Sales Representative by the name of Louie Quezada work a deal for me on a 2022 Lowrider S. Louie will work hard to ensure you get the bike of your dreams and the very best part about Louie is that he is transparent and honest...what you see is what you get, no games, no unpleasantries, simply an honest deal that'll end with you riding your dream bike home. I thank Louie for taking great care of me and making my experience with House of Thunder Harley Davidson an awesome experience, Thanks Louie, you're a ROCKSTAR!!!
Wally Rosales, South San Francisco, CALIFORNIA -
During my search for my first motorcycle I came across a 2006 Dyna for sale, as I entered I was notified sadly it sold a few minutes prior. That did not stop Gilbert from showing me other options as well as treating me and my wife as family he got me onto a 2022 iron 883 and I love the bike. Thank you house of thunder and Gilbert for the great experience. I will be back to purchase my wifes new bike soon!
Christian Jimenez, Monterey, CA -
This was for my second bike from this dealership and the ROLLER, this guys never disappoints . Worked out the best deals all around and stepped up to the next level on my Road glide game. From start to finish The Roller and the rest of the dealership was professional yet also very personal in customer service and finding me exactly what i was looking for. The owner Rich was very personable and was insurmental in achieving my goal. Thanx so much Roller ! look forward to seeing ya out there on the road and at many events. highly recommended to anyone weather its your first bike or dream bike.
Sammy Munoz, Hollister, CA -
Making our way into SF from Ventura
Voltage gauge started jumping around, quick search and found House of Thunder HD.
Luckily they werent too far away.
Made out way in, was greeted and quickly helped out ! Bike is fixed and on the road thanks again !-Anonymous -
I love the "House of Thunder" in Morgan Hill. It's open 7 days a week. I bought my husband a 2021 Street Glide CVO to help with his commute of 2-3 hours, now reduced to 1.5 hours by riding a motorcycle. My husband needs his Harley operational 234/7/365. My husband has been in a pickle twice now and "Peanut", aka Phil, the service manager, has gone above and beyond the call of duty and service. My husband's Harley by replacing the rear tire twice (I have the flat tire warranty plan) without hesitation. Normally, you have to make an appt. and wait a few days before your Harley is repaired and returned. But in two situations , Peanut has proven over and over to be sensitive to one's needs and gave superb service to my husband, the customer. The fact that "House of Thunder" is open 7 days a week is outstanding and greatly appreciated. My husband said to me last night that there is a Harley God named "PEANUT" at the House of Thunder in Morgan Hill, CA.
Thank you very much for making my husband very happy.
NadiaNADIA PENILLA, CALIFORNIA -
Purchased my 2006 dyna street bob from house of thunder. Since the purchase they basically rebuilt my whole bike. Engine build. Paint job seat bars controls fairing shocks fork tubes etc. Customer service is on point. From sales to service techs they worked with me to get it just right. And gauranteed there work. Ive never been treated better. Bike is perfect. And they get it done quick. They are fair, and treat you like family. I wont go anywhere else, And i highly recommend you do the same.
Daniel Perondi, San Jose, CA -
This was my second Harley purchased with Gilbert put me onto a 2018 street Bob. Came in to look at a 2022 low rider S but Gilbert helped us look at whole inventory. Fell in love with the street bob and he informed me about everything on bike made sure we got the extended service and tire protection which would help with any snags we hit down the road. Purchase was fast talked us through everything in purchase making sure we didnt have anything unclear. The roller helped with down payment and getting bike on the road. Thanks to mike for not making finance such a headache and making process clear and easy. Gilbert will definitely have me as a return customer and will recommend to any of my friends as he makes process clear and easy.
Christian Jimenez, Seaside, CA -
Big shout out to House of Thunder Morgan Hill ca crew.. Great group of people even when they are busy they take the time to service their customer with great care great and service and hospitality.. Wayde in service went ''Above and beyond to get my Bike serviced''
I am very thankful..And I know whenever i take my bike for service.. My bike is in good hands! Again Thank you everyone..Paul Martinez, Watsonville, CA -
The House of Thunder is by far my favorite Harley store. Wayde and Jerod in service and Rich and Albert in sales have always offered me 10 star service. Thank You
Kevin Opperman -
Brought the bike in for some Diag work a safety check, because it's a new to me bike, and pairing a spare fob. All went well. Went home put my bags back on and went back to the dealership with a question about the PIN and dropped a bag on the freeway. Dang it. Anyway, it was close to closing but Wayde found a couple of the grommets for the bag and got me set up again. Special thanks to Wayde. The rest of the guys that I worked with all deserve a shout out too. Thanks John, Jarrod, Josh, and Dillon for great service in the parts and service department. I'm a new rider and there are things that I just don't know and these guys treat everyone with due respect when it comes to questions about how things might work instead of side glances and rolling eyes. 5 stars to the team at House of Thunder!
Scott Calloway, San jose, CA
"This is the best place to buy your bike and parts in the Bay Area, and I've been to them all. My wife loves the clothing selection, so much I have to keep her out of there! Thanks for your super customer service! Count me as a regular."